Major Areas of ResponsibilityAct as a point of contact for a portfolio of applications and platforms.Support the technical administrator of a portfolio of applications, responsibility for setup, settings changes, troubleshooting, testing, and upgrades.Answer process questions related to the applications.Provide basic training on software packages to end users.Evaluate and perform upgrades to existing software packages.Investigate and implement new software packages and platforms to meet the needs of the College.Work with others in ITS and across the college to ensure data integrations are created and maintained.

The Desktop Support Specialist will work among a team of desktop support professionals and help deskstaff to provide exceptional service to our College community in their use of technologies in teaching, learning, administration, and general use. Primary support is given on Windows and Macintosh operating systems, mobile devices, telecommunications (analog, digital, VoIP), and emerging technologies as they find relevance at the College. Superb customer service is the primary objective, achieved through both building strong working relationships across the campus and within the larger ITS department and maintaining current technical expertise in a constantly changing environment.

¥ Provided front line technical support to administrators, faculty and students in a multi-platform (Windows and Macintosh), networked environment¥ Provided support to end users in a fast paced environment through phone calls, email and in person, including remote support when needed¥ Logged and escalated issues from customers using an automated call tracking system¥ Added resolutions to an online knowledge base for future referenceCompleted course in Yosemite 101: Mac OS X Support Essentials

 Provide front-line in-person, phone and e-mail support to WPI Community members on supported products.  Strive for first contact resolution by effectively utilizing available support tools, documentation, and subject matter experts. Route and/or escalate issues appropriately.  Concisely and effectively document issues in the tracking system.  Configure laptops and mobile devices for use on the WPI Network. Troubleshoot connectivity issues.  Provide installation and support services for WPI provided software.  Maintain currency with issues related to malware removal and prevention. Provide malware protection and recovery services.  Provide excellent customer service to all members of the WPI community.  Assist in the training, supervision, and evaluation of student staff.  Assist in the maintenance and/or development of public or internal web pages, knowledge-base articles, or other marketing/help materials.  Provide backup support for the local Information Commons to include laptop distribution, media sales and Print Center support. Collect associated remittance; accountable for Point of Sale transactions.  Other duties as required by supervisor.

*ADMINISTERED network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more WINDOWS based operating systems.* INSTALLED, CONFIGURED, and MAINTAINED personal computers, file servers, ethernet networks, network cabling.*IT SUPPORT such as: Desktop and Servers, Help-desk Issues from other departments, Printers, Fax, Phones, Office applications, Network, Fire-Walls, Antivirus, Anti-spam, and Workstation OS, Server Software, PDA, scanner barcode printers.* USED Active Directory 2003 setting up user group accounts, Domain Computers, Email accounts with 2003/2007 Exchange Server.* SET UP Network connection between servers using Windows 2003 and clients/users using Windows XP,Windows 7 and Mac. Both Wired and Wireless.

Ensure stock for Intel FAB13 was up to date.Ensure parts got to the drop locations in a timely manor. Keep record of shipments going outKeep record of recieved shipments.

Run Quality control on Filters being produced by Machines.Ensure machine runs throughout shift, changing/modifying mix as neededstart/stop runs when orders call for it.

ensure paper is stacked and neatly on skids to be fed into the Komori 8 color machine, When pressman is out/leaves take over for the pressman in running the machine, cleaning drums blankets and rollers. align paper through machine to get proper coverage.

Print on wax paper and lacquer cover the ink hang the images to dry, move drying images daily for proper ventilation. clean machine and maintain machine ensure gears are greased properly.