Production Support Analyst
I worked in the IOS Technology team, as a Systems Support Analyst, supporting strategic Trade Processing systems, for IOS UK. The environment was complex and involved numerous servers and technologies. The Tradeflow application utilised Solaris 10, Red Hat Linux, Websphere, MQ, Swift and Oracle 10/11.I was responsible for: Supporting business users by providing solutions to day-to-day problems encountered; Managing and resolving production incidents to minimise impact to business and… Show more I worked in the IOS Technology team, as a Systems Support Analyst, supporting strategic Trade Processing systems, for IOS UK. The environment was complex and involved numerous servers and technologies. The Tradeflow application utilised Solaris 10, Red Hat Linux, Websphere, MQ, Swift and Oracle 10/11.I was responsible for: Supporting business users by providing solutions to day-to-day problems encountered; Managing and resolving production incidents to minimise impact to business and clients; Management reporting of KPI’s, SLA’s and capacity metrics; Working on small enhancements, code deployments and system upgrades; Deputising for Team Leader Show less