Who is David Correa García? Overview
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Quick answer
David Correa García is listed as Pos support representative at Shift4, based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for David Correa García.
David Correa García previously worked as Pos Support Expert at Shift4 and Customer Support Specialist at Everise. David Correa García holds Desarrrollo De Software Y Análisis De Datos from Servicio Nacional De Aprendizaje (Sena).
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Email format at Shift4
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Shift4
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Profile bio
About David Correa García
I am a Help Desk Specialist with four years of experience in resolving IT issues and continuously improving the customer experience. My customer-centric approach, combined with strong technical knowledge, allows me to address a wide range of technical problems proactively and effectively. I am an expert in identifying and resolving problems, providing personalized guidance and training to optimize user productivity. I also have solid experience in Tier 1 and Tier 2 technical support, incident resolution and service requests, as well as expertise in configuring and troubleshooting hardware, software and networks. I have a deep understanding of Windows and MacOS operating systems, as well as productivity applications such as Microsoft Office and collaboration tools. Knowledge and proficiency in ticket system administration and incident tracking tools such as ServiceNow and Jira, as well as excellent interpersonal communication skills and proven ability to translate technical terms into a language understandable to end users. Finally, the ability to work effectively both independently and as part of a team in dynamic and fast-paced environments.
Current workplace
David Correa García's current company
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7 roles
David Correa García work experience
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Pos Support Expert
Current
Jul 2024 - Present
Customer Support Specialist
As a customer service representative for NYU Langone Health, I handle billing, service, and insurance billing inquiries for patients within the United States healthcare system. I communicate with patients via email, tickets, and phone calls. I utilize various software programs, including AvayaX, Slack, Office 365, and Gsuite Calendar, to effectively manage my workload and provide excellent customer service.
May 2023 - Mar 2024
Help Desk Technician
Blackboard Anthology
We provided customer support and service to various educational institutions across the United States and Canada. Our responsibilities included handling Blackboard and Moodle inquiries, resetting accounts, assisting with profile configuration, providing general information, supporting instructors, and responding to inquiries via chat, phone calls, and tickets.
Jun 2022 - Feb 2023
Customer Support Specialist
Asurion
Premium support for AT&T postpaid customers, helping them set up their mobile devices, tablets and smartwatches, as well as configuring the mobile network. Additionally, we worked on cross-selling by offering additional insurance to customers for computers, video game consoles, Blu-ray and TV.
Aug 2021 - Feb 2022
Customer Support Specialist
Handle customer inquiries and provide support related to hotel, vehicle, and flight reservations.Manage bookings made through Agoda and Priceline platforms.Process cancellations, reschedules, and order follow-ups.Maintain direct communication with service providers, including hotels, car rental agencies, and airlines.Respond to customer inquiries promptly and professionally via email and phone.
Nov 2020 - Jun 2021
Help Desk Technician
Managed a portfolio of enterprise GSuite accounts for clients worldwide, providing expert technical explanations and guidance to IT managers and SMB owners.Demonstrated in-depth knowledge of GSuite features and functionalities, including email, calendar, drive, docs, sheets, slides, and meet.Possessed expertise in DNS configuration and management for setting up email and websites.Utilized Google Cloud tools, TeamViewer, and Google Sites to effectively manage client accounts and deliver solutions.Collaborated with cross-functional teams to ensure seamless client onboarding, training, and ongoing support.Proactively identified and addressed client needs, recommending enhancements and optimizing GSuite usage to maximize productivity and ROI.Maintained a high level of customer satisfaction by providing prompt, responsive, and personalized support.
Nov 2018 - Oct 2019
2 education records
David Correa García education
Desarrrollo De Software Y Análisis De Datos
Bachiller Académico, Academico
Liceo Español Perez Galdos
FAQ
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What company does David Correa García work for?
David Correa García works for Shift4.
What is David Correa García's role at Shift4?
David Correa García is listed as Pos support representative at Shift4.
Where is David Correa García based?
David Correa García is based in Bogota, D.c., Colombia while working with Shift4.
What companies has David Correa García worked for?
David Correa García has worked for Shift4, Everise, Blackboard Anthology, Asurion, and Igt Solutions.
How can I contact David Correa García?
You can use AeroLeads to view verified contact signals for David Correa García at Shift4, including work email, phone, and LinkedIn data when available.
What schools did David Correa García attend?
David Correa García holds Desarrrollo De Software Y Análisis De Datos from Servicio Nacional De Aprendizaje (Sena).
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