David Cox Email & Phone Number

2009-Present: ODSP ManagerResponsible for managing the overall delivery of income support programs which include the planning and development of standards and procedures; managing and implementing changes in the program as a result of legislative changes or client needs.Directly manage and supervise staff, including recruitment, performance reviews, training and development.Monitoring programs to ensure program integrity, compliance with legislation, regulations, policy and procedural directives and standards, and common service standards.Develop and maintain effective communication strategies and liaison with municipal partners, other Ministries, consumer and advocacy groups, Ombudsman’s office, MPP staff.Successfully facilitated and managed Modernization Service Delivery changeInspire and empower staff by providing motivation and direction to achieve operational goals and develop professional and career growth and satisfaction.Facilities management, including office relocation and improvement

Cambridge, Ontario

2008-2009 Income Support Specialist Determine initial and ongoing client eligibility for ODSP income support and related benefits through in-depth interviews and home visits, using active listening techniques and soft skills Analyze relevant information to determine initial and continued client eligibility Ensure client understanding of their Rights & Responsibilities by explaining the ODSP program, benefits, procedures, forms, and legislation Granting eligible ODSP self referral applications and OW referrals, ensuring the correct date of grant, benefits, deductions, entitlement, and arrears are calculated Complete Eligibility Verification Process to ensure eligibility and proper entitlement & benefits Liaison with related agencies to make referrals and ensure clients are connected to community  Explain the ODSP program to clients, agencies, public and advocates by responding to questions and participating in ODSP information sessions (e.g. Making the Connection) and advocating at Mental Health Service Providers meetings Crisis prevention & intervention by responding to and managing client escalations Update Master File and SDMT information and forms on an ongoing basis Respond to and process Internal Review requests from clients Cheque Authorization writing responsibilities; Act as Commissioner of Oath for ODSP

2000-2005 Help Desk Support Analyst  Chosen to develop, implement, support and manage IT Help Desk: creating and updating policies and procedures, ensure business satisfaction, stats analysis, French translation Frontline PC & On-Call support and Customer Service Inputting & Managing Ticketing Database; Documentation (process and procedure) Data Quality: Compare, Standardize, Consolidate data, remove error & redundancy Providing I.T. Coordination and Application Training

1998-1999 Internal Trainer Training and Supervising call centre representatives  Monitoring & intervention of incoming calls Providing positive coaching & feedback to trainees Auditing trainees daily work

Burlington, Ontario

Albert Powell Group Homes: Ruben's Court:1994-1997 Child and Youth Care Worker Supervision of residents aged 13 to 18; Crisis prevention and intervention Informal counseling and lifeskills training resulting in high level of family reconciliation Case management resulting in less than 2% recidivating Compiled monthly, quarterly, and annual client behavioral reports that were reviewed by supervisors, the Ministry of Social Work, CAS and the professional community

Social Service Worker (High Honors), Mental And Social Health Services And Allied Professions

Social Service Worker Diploma