David Coy Email & Phone Number

Georgetown, Oh

1242 W. Mehring Way, Cincinnati, Oh 45203

Customer Service Representative at E. C. Shaw.

* Principal company liaison for the production and distribution of weekly, bi-weekly, monthly, bi-monthly, and seasonal publications with time-sensitive deadlines.* Oversee the entire production process including ensuring the correct materials and customer-supplied data is receivd and direct the entire production process including preparation, printing, binding, inserting, finishing, packaging, and distribution including highly detailed postal requirements. * Communicate and… Show more * Principal company liaison for the production and distribution of weekly, bi-weekly, monthly, bi-monthly, and seasonal publications with time-sensitive deadlines.* Oversee the entire production process including ensuring the correct materials and customer-supplied data is receivd and direct the entire production process including preparation, printing, binding, inserting, finishing, packaging, and distribution including highly detailed postal requirements. * Communicate and facilitate highly detailed and complex customer/job order instructions - plan and communicate the job instructions/production schedule and deadlines and share the information to the appropriate departments. * Work closely with the Finance Department to capture all billing and costs, especially capturing all charges for unique and last-minute customer requests.* Accountable for internal sales and foster strong relationships with customers and sales representatives. * Manage customer/client relationships by tracking the process and conveying any issues or concerns that affects the printing of the publication while seeking continuous quality improvements.* Prepare for customer visits, meet and greet, lead plant tours - provide technical and capability details. Show less

* Key communications link and administrative/back up support for Account Managers and customers and all internal departments requiring the ability to relay on the critical job / manufacturing instructions from demanding customers to production leaders and operators plus date-sensitive shipping and distribution details to the shipping staff.* Accountable for billing accuracy and timeliness as well as identifying any unique instructions to ensure all variations and specialized customer… Show more * Key communications link and administrative/back up support for Account Managers and customers and all internal departments requiring the ability to relay on the critical job / manufacturing instructions from demanding customers to production leaders and operators plus date-sensitive shipping and distribution details to the shipping staff.* Accountable for billing accuracy and timeliness as well as identifying any unique instructions to ensure all variations and specialized customer requests are billed properly and accurately.* Maintain close working relationships with Account Managers, production leaders, machine operators and assemblers. Monitor the customer's on-site product inventory. Show less

Yes, All Star Customer Service Training Program - 2008

Communications, Presentation, Time Conflict, Problem Solving & Project Management skills, & Customer needs.

No, General Studies