David Craddock Email & Phone Number

Manchester, Gb

Keele, England, United Kingdom

• Leadership of administrative teams in School of Law, School of Social Political and Global Studies and Post-Award Research • Contribute to Faculty strategic planning• Support creation of annual business plans• Management of annual operational budget• Monitor financial viability of courses• Maintain and improve effective and efficient administrative systems and processes• Analyse and interpret data to support decision making• Support the planning and forecasting for upcoming academic years• Ensure records are maintained appropriately • Manage quality assurance procedures• Oversee and contribute to planning of events• Lead Faculty projects• Contribute to university committees and working groups• Deputise for Head of Faculty Operations

Manchester, England, United Kingdom

• Led assurance, governance, and project delivery processes• Managed and evolved how PMO services are organised and delivered• Orientated stakeholders around project processes • Managed business performance and project delivery data• Supported stakeholders around the University about business change project processes and governance• Supported colleagues through project proposal processes • Coordinated the strategic project team expertise • Managed requests for support in learning and development • Supported Head of Portfolio and Director of Strategic Projects• Conducted regular maturity assessments of PMO services and processes• Managed programme of continuous assessment

Bangkok, Bangkok City, Thailand

• Planned, managed and reported on young learner business to achieve annual income of £10m per annum across 12 centres in Thailand and Vietnam. Responsible for annual business plan and quarterly re-forecasting.• Organised and analysed market research to draw up strategy for growth • Managed multiple country matrix of stakeholders, the day-to-day running of two young learner businesses, expansion, and development of the product, including the successful launch of the first online only offer• Managed over 200 teachers and Young Learner assistants to deliver courses to over 10000 students• Managed high standards of teaching and promoted more effective learning, to drive forward business growth, and meet British Council strategic objectives• Managed the transition project to a new learning management system in Thailand and Vietnam, established a new homework policy, developed a new approach to support students and launched a new writing submission service, all of which increased the net promoter score (NPS) from 13 to 40 in Vietnam and maintained the score in Thailand, thus achieving the top NPS scores in the East Asia region• Led the transition to online delivery during a COVID lockdown in Vietnam and successfully maintained the same volumes as the face-to-face programme, with the operation in Ho Chi Minh City exceeding the target by 13%• Founding member of the East Asia Young Learner Board to oversee all business proposals in the region • Ensured a full professional development programme for teachers and staff• Core part of the national leadership team, which included contribution to the incident management team, leadership of facilities and IT, and management of HR for teaching staff• Participated in the recruitment and induction of new members of staff to corporate standards, in conjunction with Head of Operations and HR• Developed private information assessments (PIA’s) for new products and services• Child Protection Focal Point for all teaching centres

Bangkok, Bangkok City, Thailand

• Planned, managed and reported on young learner business to achieve annual income of £4m GBP per annum across 6 centres in Thailand• Managed over 100 teachers and Young Learner assistants to deliver courses to over 6000 students• Conceived and championed a radical change to the academic calendar following the forecast of deficit due to the COVID lockdown; which ensured that 14% more of the annual courses could be squeezed into the 2020 financial year, thus maximising income, helping to minimize refund requests and leading to the achievement of a zero gross deficit.• Led on transition to online delivery in Thailand within 2 weeks of COVID lockdown, ensuring that effective resources were in place to do so in challenging circumstances and so achieving the highest net promoter scores ever in Thailand and highest in the region (43), also enabling the move back to online courses during the second wave with no negative impact on attendance. • Restructured academic team to establish more accountability for work packages which led to the successful launch of three new core products, improved customer satisfaction and increased re-registration rates, from 58% to 65%• Led the first roll out of a young learner blended approach. • Created planning documents, training programmes and monitoring and evaluation standards that were subsequently established as the regional standard.• Managed delegated running costs budgets to ensure expenditure is planned and monitored

Bilbao-Bilbo, Basque Country, Spain

• Responsible for implementation of Primary Plus in Spain• Teacher training, coaching and mentoring.• Management of Early Years and Primary courses in Bilbao• Line management of 11 teachers• Child Protection Focal Point• Led partner school expansion into new area of Greater Bilbao.• Responsible for management of resources for Early Years, Primary and Summer Courses in Bilbao.• Established national coordinators for Primary

Bangkok, Bangkok City, Thailand

• Developed the rationale for the new regional primary product in Thailand.• Materials and syllabus design for early years, primary and teen courses.• Conducted formal and developmental observations• Operational lead for Srinakarin branch• Line managed 6 teachers• Developed marketing and promotional opportunities in the branch.• Increased class fill in Young Learners and Adult product.• Planned and delivered the annual teacher training day for 9 teachers.• Local DELTA tutor

Hanoi, Hanoi, Vietnam

• Contributed to syllabus design for primary courses• Acted as duty management at partner school.• Line managed 7 teachers, ensuring quality in the classroom through regular observations and meetings. • Established a partnership with local schools in Hanoi, Vietnam to deliver classes.• Contributed to the strategy of the myclass promotional campaign.• Conducted DELTA and TYLEC preparation observations to determine whether teachers

Mexico City, Mexico

• Introduced portfolio system of assessment• Child Protection Focal Point• Led on Young Learner business development strategy in Mexico (early years to teens) and grew business by 45%.• Developed Summer School offer in Mexico to achieve a 200% increase of registrations.• Identified a gap in the market to launch a successful primary Easter course.• Planned and orchestrated the annual Christmas and Summer Fair events.

Barcelona, Catalonia, Spain

• Responsible for social media content and strategy.• Responsible for content development, translation and planning of website.• Conducted market analysis and benchmarking of competitors to help plan promotional campaigns.• Led team of volunteers to support communications department.• Contributed to negotiations with marketing agencies to manage promotional campaigns.