David Craddock Email & Phone Number

Manchester, GB

Keele, England, United Kingdom

• Leadership of administrative teams in School of Law, School of Social Political and Global Studies and Post-Award Research
• Contribute to Faculty strategic planning
• Support creation of annual business plans
• Management of annual operational budget
• Monitor financial viability of courses
• Maintain and improve effective and efficient administrative systems and processes

Manchester, England, United Kingdom

• Led assurance, governance, and project delivery processes
• Managed and evolved how PMO services are organised and delivered
• Orientated stakeholders around project processes
• Managed business performance and project delivery data
• Supported stakeholders around the University about business change project processes and governance
• Supported colleagues through project proposal processes

Bangkok, Bangkok City, Thailand

• Planned, managed and reported on young learner business to achieve annual income of £10m per annum across 12 centres in Thailand and Vietnam. Responsible for annual business plan and quarterly re-forecasting.
• Organised and analysed market research to draw up strategy for growth
• Managed multiple country matrix of stakeholders, the day-to-day running of two young learner businesses, expansion, and development of the product, including the successful launch of the first online only offer
• Managed over 200 teachers and Young Learner assistants to deliver courses to over 10000 students
• Managed high standards of teaching and promoted more effective learning, to drive forward business growth, and meet British Council strategic objectives
• Managed the transition project to a new learning management system in Thailand and Vietnam, established a new homework policy, developed a new approach to support students and launched a new writing submission service.

Bangkok, Bangkok City, Thailand

• Planned, managed and reported on young learner business to achieve annual income of £4m GBP per annum across 6 centres in Thailand
• Managed over 100 teachers and Young Learner assistants to deliver courses to over 6000 students
• Conceived and championed a radical change to the academic calendar following the forecast of deficit due to the COVID lockdown; which ensured that 14% more of the annual courses could be squeezed into the 2020.
• Led on transition to online delivery in Thailand within 2 weeks of COVID lockdown, ensuring that effective resources were in place to do so in challenging circumstances and so achieving the highest net promoter scores.
• Restructured academic team to establish more accountability for work packages which led to the successful launch of three new core products, improved customer satisfaction and increased re-registration rates, from 58%.
• Led the first roll out of a young learner blended approach.

Bilbao-Bilbo, Basque Country, Spain

• Responsible for implementation of Primary Plus in Spain
• Teacher training, coaching and mentoring.
• Management of Early Years and Primary courses in Bilbao
• Line management of 11 teachers
• Child Protection Focal Point
• Led partner school expansion into new area of Greater Bilbao.

Bangkok, Bangkok City, Thailand

• Developed the rationale for the new regional primary product in Thailand.
• Materials and syllabus design for early years, primary and teen courses.
• Conducted formal and developmental observations
• Operational lead for Srinakarin branch
• Line managed 6 teachers
• Developed marketing and promotional opportunities in the branch.

Hanoi, Hanoi, Vietnam

• Contributed to syllabus design for primary courses
• Acted as duty management at partner school.
• Line managed 7 teachers, ensuring quality in the classroom through regular observations and meetings.
• Established a partnership with local schools in Hanoi, Vietnam to deliver classes.
• Contributed to the strategy of the myclass promotional campaign.
• Conducted DELTA and TYLEC preparation observations to determine whether teachers

Mexico City, Mexico

• Introduced portfolio system of assessment
• Child Protection Focal Point
• Led on Young Learner business development strategy in Mexico (early years to teens) and grew business by 45%.
• Developed Summer School offer in Mexico to achieve a 200% increase of registrations.
• Identified a gap in the market to launch a successful primary Easter course.
• Planned and orchestrated the annual Christmas and Summer Fair events.

Barcelona, Catalonia, Spain

• Responsible for social media content and strategy.
• Responsible for content development, translation and planning of website.
• Conducted market analysis and benchmarking of competitors to help plan promotional campaigns.
• Led team of volunteers to support communications department.
• Contributed to negotiations with marketing agencies to manage promotional campaigns.