David Crawshaw Email & Phone Number

West Midlands, England, United Kingdom

Castle Donington, Derbyshire, United Kingdom

Castle Donington, Derbyshire, United Kingdom

Castle Donington

Process:• Manage the lifecycle of site Incidents relating to Engineering, IT and Operations. • Assess level of Severity based on impact prior to initiating communication.• Co-ordinating resolver groups to establish mitigation until restoration to reduce service and customer failure.• Capturing business impact such as; Quality, Cost, Service, Efficiency and Resource.• Identifying Resolution, Root cause, Preventative and Lessons learned.Stakeholder:• Provide direction… Show more Process:• Manage the lifecycle of site Incidents relating to Engineering, IT and Operations. • Assess level of Severity based on impact prior to initiating communication.• Co-ordinating resolver groups to establish mitigation until restoration to reduce service and customer failure.• Capturing business impact such as; Quality, Cost, Service, Efficiency and Resource.• Identifying Resolution, Root cause, Preventative and Lessons learned.Stakeholder:• Provide direction and coordination to Internal & External resolver groups.• Act as the main point of call in the event of an Incident, effectively communicating to the business & technical stakeholders at all levels, managing expectations. • Presenting information, data and findings based on Incidents & Problems back to the business Senior Management.Responsibility & Accountability: • Acting as Lead / Major Incident Manager.• Responsible for the process, creation, reporting and training of Problem Resolution. • Analysing & prioritising incidents (including operations, engineering and IT) to ensure that service is restored ASAP, in line with KPI’s & SLA’s to reduce customer failure rate. • Sound understanding of the sites processes in order to efficiently and effectively prioritise incident and problem activities including experience to WMS & WCS Systems.• Logging and recording Incident/Problems using IT services Management for future use of analysis and identifying trends. • Co-ordinate and facilitate problem solving activities using Continuous Improvement methodology; 3C, A3 & DMAIC to identify Root Cause, Preventatives and Lessons learned for Sharing Best Practise across shifts. Show less

Burton On Trent

Management experience in both Inbound; 7 processes with 100+ directs and Outbound; 4 processes with 50+ directs, accountable and responsible for the Despatch team.Main duties included managing team members, ensuring company objectives are met, promoting Health & Safety and Continuous Improvement activities on both the shop floor and in meetings to eliminate waste and risks within processes.Key and additional duties included:• Led and supported Continuous Improvement… Show more Management experience in both Inbound; 7 processes with 100+ directs and Outbound; 4 processes with 50+ directs, accountable and responsible for the Despatch team.Main duties included managing team members, ensuring company objectives are met, promoting Health & Safety and Continuous Improvement activities on both the shop floor and in meetings to eliminate waste and risks within processes.Key and additional duties included:• Led and supported Continuous Improvement activities such as kaizen and 5S to identify wastes within processes, process times, sequence layouts, training and sustainability.• Liaised with Internal customers & External parties such as Logistic companies to agree necessary requirements, resource and equipment based on customer demand.• Led & Involved in Projects & User Acceptance Testing (UAT), from an Operational & Stock Team perspective, creating scripts and managing the implementation of the projects.• Completed analytical tasks using Microsoft office and WMS: SAP on a daily basis for the purpose of; Daily FTE report/Department Budgets, SMART Payroll.• Led and completed Incident investigations using Creative Problem Solving tools to highlight and tackle Safety, Health, Environmental & Quality issues across site.• Created a positive rapport by liaising with the Client on a regular basis to ensure customer requirements are prioritised accordingly and completed within the set deadlines.• Create and updated Standard Operating Procedures, Risk Assessments, Site/ H&S Briefs to reflect the operational processes, whilst ensuring Team Members within each department are cross trained and signed off to all relevant documents in line with company policy.• Led employee relation meetings such as; Appraisals, Disciplinary, and Capability. • Monitored the performance of each department using Performance Management tools to meet and surpass the set business plan.• Developed Team Members via teaching, supporting and coaching techniques. Show less

3rd Year – Advanced Apprenticeship programme which is learning the skills needed to be a leader consisting of Management Workshops whilst working towards a Level 2 NVQ & Diploma in Team Leading with the Institute of Leadership & Management.2nd Year – Learning and implementing the tools of a Kaizen Activity by; reviewing and improving processes, increasing an area’s efficiency and cost savings. Whilst successfully completing a BTEC: Business Improvement Techniques.1st Year –… Show more 3rd Year – Advanced Apprenticeship programme which is learning the skills needed to be a leader consisting of Management Workshops whilst working towards a Level 2 NVQ & Diploma in Team Leading with the Institute of Leadership & Management.2nd Year – Learning and implementing the tools of a Kaizen Activity by; reviewing and improving processes, increasing an area’s efficiency and cost savings. Whilst successfully completing a BTEC: Business Improvement Techniques.1st Year – Gaining knowledge and experience of department’s processes within the warehouse; physically and systemically whilst successfully completing an NVQ Warehousing and Storage Level 2. Show less

Team Leading, Nvq & Diploma Level 2

Institute of Leadership and Management.

Leadership And Management, Level 3 Certificate

Business Improvement Techniques, Nvq & Diploma Level 2

Warehouse And Storage, Nvq & Diploma Level 2

Prince2: Foundation

Bachelor'S Degree, Business Management