David Croft Email & Phone Number

As the Chief Operating Officer at Martech Studios, I am responsible for driving operational excellence and strategic growth. My key responsibilities include: - Strategic Expansion: Leading the company's branch into marketing services, enhancing our portfolio and market presence. - Project Leadership: Overseeing the development and successful launch of.

Bronx, New York, United States

• Manage a comprehensive budget of $200,000, optimizing resource allocation and reducing operational costs.
• Spearhead the planning and execution of successful field trips, providing enriching experiences for scholars while adhering to budget constraints and safety protocols.
• Oversee a team of operations associates by assigning tasks, setting performance expectations, and conducting regular performance evaluations to optimize team productivity.
• Conduct meetings with academic leadership on aligning operational strategies with educational goals, fostering a cohesive and productive school environment for students and staff.

Bronx, New York, United States

• Attained outstanding results in a fast-paced warehouse environment:o Increased Back Half Night Shift Inbound Volume by 86% and Inbound Rate by 16% over 6-month period.o Improved Front Half Night Shift Outbound Volume.
• Recognized as the Subject Matter Expert for Associate Experience, Engagement, and Learning and Development.
• Directed all aspects of operations including overseeing incoming freight, ensuring timely customer order fulfillment, managing inventory control, and maintaining high-quality standards.
• Supervised the development and implementation of a new onboarding process, training ambassadors from all shifts, tracking performance metrics, and providing support for onboarding within the building.

Birmingham, Alabama, United States

• Led and managed a team of 60-90 associates, providing guidance, tools, and coaching to ensure adherence to quality and productivity standards.
• Conducted comprehensive training at various levels, from Tier 1 associates to Level 6 Managers with 5 Tier 1 Associates receiving Tier 3 promotions.
• Demonstrated leadership and reliability, as evidenced by being selected to stand in for higher-level Operations Managers when needed.
• Collaborated effectively with managers across multiple departments, facilitating resource allocation, performance tracking, and task completion.

Raleigh-Durham, North Carolina Area

• Specialized in customer acquisition via direct marketing – Was consistently a top performer at one of the nation’s leading residential AT&T sales locations.
• Enhanced customer satisfaction and retention by answering critical questions and by resolving any issues before installation.
• Directed new-employee training on product knowledge, the systems that we used daily (such as the Marketing Curve, Law of Averages, and Looping System), and how to effectively pitch to potential customers.
• Traveled on business trips to expand company’s potential customer base and to help other offices train new employees and establish themselves in their respective communities.

Bloomfield Hills, MI

• Performed daily maintenance including mowing, raking bunkers, driving range upkeep, etc. – ensured that the course maintained its nationally-ranked quality.
• Demonstrated ability to learn and understand various machine operations.
• Developed techniques for our team to successfully accomplish various tasks around the golf course while understaffed.

Raleigh-Durham, North Carolina Area

• Coordinated meetings between Resident Coordinator and his 14 Resident Advisors.
• Performed various errands around the dorms the Resident Coordinator was responsible for as well as to the Housing, Dining, and Residence Life Office.
• Prepared and edited letters, reports, memos, and emails.

Raleigh-Durham, North Carolina Area

• Ensured games were conducted in a safe and orderly manner, by controlling players and coaches, as well as by enforcing the laws of the game.
• Communicated with other officials quickly and efficiently to make decisions.
• Attended training for Soccer, Basketball, Football, Volleyball, and Softball so that I was able to be available for the majority of intramural opportunities and to accurately judge each game.

Jersey City, New Jersey

• Improved eDelivery engagement by coordinating a Customer Service Representative Enrollment Contest involving representatives from multiple different locations across the company - Approximately $12,5000 in annual.
• Developed the myAXA User Guide – Allowed Customer Service Representatives to seamlessly assist clients in navigating the website.
• Increased business productivity by creating documentation outlining standard operating procedures for multiple administrative functions – Provided understanding on how to perform tasks (i.e. creating and editing demo.

Raleigh-Durham, North Carolina Area

• Established a plan for recruiting and training board members: created a list of potential candidates, assembled a workshop, and designed a manual that can be leveraged whenever new members are selected.
• Produced a Thank-You video for donors of a recent fundraiser that had been held.
• Crafted an introduction to the company video to be shown to potential clients and board members.
• Updated the website with current and relevant information, as well as translated the website into Spanish.

Raleigh-Durham, North Carolina Area

• Provided both one-on-one and group support to students struggling in particular with Math and Science.
• Collaborated with teachers, administrators, and other tutors in order to guarantee students received the best possible assistance.

Bachelor Of Science - Bs, Economics

Activities and Societies: Phi Beta Sigma (Elected President and Vice President), Black Men's Union, Black Student Alliance, Duke.

High School Diploma

Activities and Societies: Varsity Soccer, Junior Varsity Golf, Drama Club, Madrigals (Advanced Choir), National Honor Society, Flint.