David Croft Email & Phone Number

As the Chief Operating Officer at Martech Studios, I am responsible for driving operational excellence and strategic growth. My key responsibilities include: - Strategic Expansion: Leading the company's branch into marketing services, enhancing our portfolio and market presence. - Project Leadership: Overseeing the development and successful launch of multiple web and mobile applications, ensuring high standards of quality and client satisfaction. - Operational Management: Implementing standardized processes and systems to improve efficiency, productivity, and scalability. - Team Collaboration: Working closely with cross-functional teams to align goals, foster innovation, and deliver outstanding results. - Business Development: Identifying new business opportunities and partnerships to expand our reach and impact.

Bronx, New York, United States

• Manage a comprehensive budget of $200,000, optimizing resource allocation and reducing operational costs.• Spearhead the planning and execution of successful field trips, providing enriching experiences for scholars while adhering to budget constraints and safety protocols.• Oversee a team of operations associates by assigning tasks, setting performance expectations, and conducting regular performance evaluations to optimize team productivity.• Conduct meetings with academic leadership on aligning operational strategies with educational goals, fostering a cohesive and productive school environment for students and staff.

Bronx, New York, United States

• Attained outstanding results in a fast-paced warehouse environment:o Increased Back Half Night Shift Inbound Volume by 86% and Inbound Rate by 16% over 6-month period.o Improved Front Half Night Shift Outbound Volume by 14% and Outbound Rate by 11% during 2-month span.• Recognized as the Subject Matter Expert for Associate Experience, Engagement, and Learning and Development.• Directed all aspects of operations including overseeing incoming freight, ensuring timely customer order fulfillment, managing inventory control, and maintaining high-quality standards.• Supervised the development and implementation of a new onboarding process, training ambassadors from all shifts, tracking performance metrics, and providing support for onboarding within the building.

Birmingham, Alabama, United States

• Led and managed a team of 60-90 associates, providing guidance, tools, and coaching to ensure adherence to quality and productivity standards.• Conducted comprehensive training at various levels, from Tier 1 associates to Level 6 Managers with 5 Tier 1 Associates receiving Tier 3 promotions.• Demonstrated leadership and reliability, as evidenced by being selected to stand in for higher-level Operations Managers when needed.• Collaborated effectively with managers across multiple departments, facilitating resource allocation, performance tracking, and task completion.

Raleigh-Durham, North Carolina Area

• Specialized in customer acquisition via direct marketing – Was consistently a top performer at one of the nation’s leading residential AT&T sales locations.• Enhanced customer satisfaction and retention by answering critical questions and by resolving any issues before installation.• Directed new-employee training on product knowledge, the systems that we used daily (such as the Marketing Curve, Law of Averages, and Looping System), and how to effectively pitch to potential customers.• Traveled on business trips to expand company’s potential customer base and to help other offices train new employees and establish themselves in their respective communities.

Bloomfield Hills, Mi

• Performed daily maintenance including mowing, raking bunkers, driving range upkeep, etc. – ensured that the course maintained its nationally-ranked quality.• Demonstrated ability to learn and understand various machine operations. • Developed techniques for our team to successfully accomplish various tasks around the golf course while understaffed.

Raleigh-Durham, North Carolina Area

• Coordinated meetings between Resident Coordinator and his 14 Resident Advisors.• Performed various errands around the dorms the Resident Coordinator was responsible for as well as to the Housing, Dining, and Residence Life Office.• Prepared and edited letters, reports, memos, and emails.

Raleigh-Durham, North Carolina Area

• Ensured games were conducted in a safe and orderly manner, by controlling players and coaches, as well as by enforcing the laws of the game.• Communicated with other officials quickly and efficiently to make decisions.• Attended training for Soccer, Basketball, Football, Volleyball, and Softball so that I was able to be available for the majority of intramural opportunities and to accurately judge each game.

Jersey City, New Jersey

• Improved eDelivery engagement by coordinating a Customer Service Representative Enrollment Contest involving representatives from multiple different locations across the company - Approximately $12,5000 in annual savings. • Developed the myAXA User Guide – Allowed Customer Service Representatives to seamlessly assist clients in navigating the website.• Increased business productivity by creating documentation outlining standard operating procedures for multiple administrative functions – Provided understanding on how to perform tasks (i.e. creating and editing demo user accounts).

Raleigh-Durham, North Carolina Area

• Established a plan for recruiting and training board members: created a list of potential candidates, assembled a workshop, and designed a manual that can be leveraged whenever new members are selected.• Produced a Thank-You video for donors of a recent fundraiser that had been held.• Crafted an introduction to the company video to be shown to potential clients and board members.• Updated the website with current and relevant information, as well as translated the website into Spanish.

Raleigh-Durham, North Carolina Area

• Provided both one-on-one and group support to students struggling in particular with Math and Science.• Collaborated with teachers, administrators, and other tutors in order to guarantee students received the best possible assistance.

Bachelor Of Science - Bs, Economics

Activities and Societies: Phi Beta Sigma (Elected President and Vice President), Black Men's Union, Black Student Alliance, Duke.

High School Diploma

Activities and Societies: Varsity Soccer, Junior Varsity Golf, Drama Club, Madrigals (Advanced Choir), National Honor Society, Flint.