David Cronin Email and Phone Number
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David Cronin personal email
I am an experienced Customer Experience Analyst who takes a customer centered approach to improving business operations. I believe that in order for a business succeed in the market, they must offer their customers a simple, intuitive, and empowering way to interact with their products and processes. By driving improved experiences, I can help maximize customer loyalty and nurture competitive advantage.I am passionate in my desire to continue to learn and develop as my career branches out, and I am always on the lookout for new opportunities to grow.
Vodafone
View- Website:
- vodafone.com
- Employees:
- 154241
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Customer Experience AnalystVodafone Jun 2023 - PresentCounty Dublin, IrelandI am currently acting as leader and driver of CX improvement within Consumer Business unit; managing initiatives and reporting to SLT• Tailor CBU CX improvement strategy based on live NPS data• Provide regular team updates and conduct monthly presentations at SLT level• Support on other initiatives within CBU, such as acting as PM of a project aimed at improving fixed broadband order conversion, and writing product briefs for front line agents
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Network Quality Customer Experience ExpertVodafone Jun 2021 - Jun 2023Istanbul, TurkeyWorked abroad in Istanbul as part of the Vodafone Columbus Programme with Vodafone Turkey’s Network Quality Team; working to improve Customer Experience through targeted investment in network infrastructure• Acted as CX SPOC, ensuring customer’s voice was treated as a key KPI through analysis of NPS data• Became team super-user for the Facebook(Meta) Actionable Insights and Analytics tool, using market and network KPI's in analysis
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Pmo & Finance Compliance ExecutiveVodafone Jun 2019 - May 2021County Dublin, IrelandWorked within the Commercial Operations Business Unit, splitting time between Finance based and Project Based work.• Owned purchasing and procurement process for Commercial Operations Business Unit• Acted as PMO for key transformation projects and commercial launches, including NBI wholesale launch, contact centre speech analytics deployment, and organizational restructuring• Worked with tech support agents to fully map complex processes for supporting customers
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Vodafone Graduate ProgrammeVodafone Sep 2017 - Jun 2019County Dublin, Ireland• Spent a rotation in Consumer BU working as PM support on Project Delivery team, including commercial launches, GDPR implementation, and process simplification• Worked a rotation in Commercial Operations on Order Operations team, responsible for reduction of customer contact volumes through process improvements
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Lifeguard, Swim Instructor, And Camp CounsellorCoalition For The Homeless, Inc. Jun 2015 - Aug 2017Harriman State Park, New YorkI worked as a swim instructor and counsellor for disadvantaged children from New York City, ranging from age 8-15.This included virtually 24/7 contact with the children as well as working extremely closely with the rest of the staff.I did this in 3 month stints in the summers of 2015-17.In 2017 I was promoted to Aquatics Director, responsible for overall operations and safety on the waterfront, working closely with a staff of 8. -
Operations AdministratorAppian Asset Management Jan 2017 - May 2017Dublin, Leinster, IrelandI worked as an administrator in the accounts/operations department. I processed trades and currency exchanges, and completed regular reconciliations of the Funds and current accounts. -
Senior Client Services RepresentativeOsg Group Oct 2016 - Jan 2017Osg VericlaimI worked in OSG's main office speaking with customers over the phone to advise them on their insurance plans covered by Glohealth insurance. -
Sales AssistantCentra Aug 2013 - Jan 2016HowthCustomer service, merchandising -
Sales RepresentativeFmi Field Management Ireland May 2013 - Aug 2013DublinFundraising for the Irish Cancer Society as part of a residential sales team, talking to hundreds of potential donors per day
David Cronin Skills
David Cronin Education Details
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Belvedere College S.J.Leaving Certificate: 510 Points -
Irish Centre For Talented Youth (Ctyi)Astronomy, Engineering, Social Psychology, War And Conflict Studies
Frequently Asked Questions about David Cronin
What company does David Cronin work for?
David Cronin works for Vodafone
What is David Cronin's role at the current company?
David Cronin's current role is Customer Experience Analyst at Vodafone.
What is David Cronin's email address?
David Cronin's email address is da****@****ion.com
What schools did David Cronin attend?
David Cronin attended Trinity College Dublin, Belvedere College S.j., Irish Centre For Talented Youth (Ctyi).
What skills is David Cronin known for?
David Cronin has skills like Research, Microsoft Excel, Teamwork, Microsoft Office, Public Speaking, Team Leadership, Powerpoint, Customer Service.
Who are David Cronin's colleagues?
David Cronin's colleagues are Emel Aydin Zorer, Kozma Péter, Dipak Nandankar, Kaushal Shah, Susana Teixeira Teixeira, Haluk Sökmen, Gökçe Ateşpare.
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