I have over 20 years of experience in the banking industry, most recently as a senior product manager at Barclays. Here I led the digital adoption team of Product Managers for internal and external platforms. I am passionate about creating frictionless and engaging customer experiences, and empowering frontline colleagues to assist customers in their journey to digital adoption. I bring diverse perspectives and experiences to the team, as I have worked in different roles and functions across the organization, from performance insight to product development.In my most recent role, I created and delivered internal demos of all Barclays Digital platforms, such as the Barclays app, Pingit, and Online Banking, to enable 14,000+ frontline colleagues to assist customers in using these platforms effectively and confidently. I also influenced an increase in colleague assisted registrations to the Barclays app from 250,000 per annum to 500,000 in just 12 months. Additionally, I delivered a dedicated 'Banking from home hub' on Barclays public site during Covid 19, to enable vulnerable customers to manage their finances digitally during pandemic lockdowns. To achieve these outcomes, I leveraged my analytical, presentation, and communication skills, as well as my knowledge of the banking sector and customer needs.