-Managed onboarding, payroll processing, interviewing, and administering benefits of 30+ employees through proper documentation-Personally initiated the development of a training team, developing their skills as strong educators and coaches, promoting 5 servers to supervisors/trainers.-Researched and maintained up to date documents/newsletters on inclusion in the workplace as well as provided materials and resources on food/workplace safety. -Evaluated vendor contracts to negotiate material cost, saving 16% in paper goods, and 12% on meat and produce while maintaining “green business” standards.-Leader in retention of servers/bartenders by approximately 30%, through positive morale, incentivising, compensation, culture of open feedback, and employee recognition.

-Fulfilled customer orders with enthusiasm and speed.-Used knowledge from 20+ hours of barista training with Java Beach and Four Barrel training classes to deliver high quality espresso based beverages.

-Led the “Food Waste Program'', developed a task force, to manage food wasted nightly, keeping the food waste no lower than 7% and no higher than 10% to ensure maximum sales. -As lead trainer, championed results in developing new hires skills as first time employees, with 8 baristas being promoted to supervisors. -Interviewed and onboarded 40+ baristas for 3 years, met goals in retention strategies through conducting interviews with baristas, supervisors, managers and district managers-Led the launch of; Mobile Order to Pay, brand new customer service operations, and opening of 2 stores