David Croyle Email & Phone Number

Cupertino, California, Us

Create and edit technical documentation for multiple software suites, tools, and hardware. Work with developers, team leads and management to meet deadlines and juggle schedules for frequent releases. Educate development teams and act as advocate for end users.Create, record and edit training, presentation and demonstration videos, covering many software and hardware subjects. Tailor content for specific internal audiences.Create and manage more than a dozen collaborative and training websites for internal teams, projects and organizations. Create custom sites. Come up with creative solutions to overcome technical hurdles. Manage membership requests and permissions. Create, acquire, facilitate, and curate site content. Manage and enforce corporate IS and other policies. Educate, train and assist users and contributors.Create and manage team release and other calendars.Create and maintain flowcharts to document complex processes involving multiple organizations and international sites. Help define, refine and optimize processes.Develop training presentations and work with developers, management and stakeholders to create in-person and online training courses.Serve as primary support POC for Connect, Apple's internal circuit management tool. Problem solve, assist users with all issues, as well as data export and correction requests. Manage circuit provider list. Manage access. Assist with development, test, and debugging efforts. Participate in Office Hours meetings. Engage with TEMs team on multiple projects. Create and maintain documentation and training materials for internal team use, as well as for Connect users.

Seattle, Us

Navigation Instructor for REI Outdoor School (South Bay market)Teach navigation classes in-store (up to 24:1 student ratio) and in the field, solo or as part of instructor team. Apply risk management for classes in outdoor venues. Teach custom 1:1 classes.

Duncan, Sc, Us

Photograph, draw and report on customer MPOE locations and evaluate suitability for AT&T EMUX fiber upgrade. Work independently in the field at customer locations throughout the SF Bay Area.

Kanata, On, Us

Own and manage ShoreTel’s multimillion dollar showcase VOIP QA Performance testing Lab at Sunnyvale headquarters, as well as the Austin QA/Performance Lab. Negotiate hardware purchases which result in hundreds of thousands of dollars in savings to company. Create innovative solutions for engineering challenges such as 100 and 220 physical IP phone test beds.Purchase/install/configure several hundred blade servers, regular servers, Ethernet and VOIP switches, proprietary hardware, ShoreTel Director databases, etc. Host servers & switches for many other Engineering groups in our Lab environment. Recommend, purchase and install hardware, VMware, networking and software for other Engineering groups.Install and configure $1.5 million VoIP performance massive scale test system including Windows & UNIX servers, Ethernet, hundreds of switches, power, and cabling to showcase standards.

Seattle, Us

First lead navigation instructor for REI Outdoor School, South Bay market. Teach (solo) evening classes and (partnered) all-day field classes in GPS, Map & Compass, Advanced GPS (GPS & Computers), Backcountry Navigation, and Geocaching. Develop Advanced GPS curriculum and presentation. Trained and mentored other instructors. Highest rated instructor (over 4.9 average rating, out of maximum possible score of 5) in student feedback for South Bay school while also teaching the most students (over 500).

Armonk, New York, Ny, Us

Coordinate technical, content, support, test, and server teams for enterprise developer websites including IBM developerWorks, WebSphere Developer Domain, DB2DD, VisualAge for Java DD, and WSDDi intranet site.Own and develop numerous processes including weekly publish for multiple Enterprise websites, testing, accessibility, SEO, export regulation compliance, corporate policies and standards, data privacy, customer sat, SEO, statistics, and related reports and metrics.Help install and manage local servers and systems in team’s ad-hoc server lab.Mentor junior team members. Act as team's subject matter expert for HTML, Web standards and best practices Lotus Domino, AIX, etc.Lead and coordinate with cross-organizational teams through web-oriented projects including numerous site and data migrations, electronic product delivery via tiered access, site and product revisions, and more.

Taligent was founded as a joint venture between Apple and IBM. HP later joined as a partner.In this role I ran the daily builds and also worked to provide CSD fixpacks with an external IBM team, in addition to other projects as required

Manage, deploy and audit corporate hardware inventory. Handle asset tagging, ordering, receiving, RMA, disposal, and repairs/upgrades.Provide primary Macintosh technical support for 400+ users. Act as secondary support for UNIX (AIX) Windows, and support dispatch. Deploy Mac, Windows and AIX systems, ethernet punchdowns, corporate hardware, etc.Manage key corporate servers including QuickMail, MeetingMaker, PacerForum, Apple Remote Access, and proprietary company directory software.

Education record

Education record

Project Management Fundamentals

Leadership In A Project Team Environment

Emergency Program Manager Is-1 And Is-3