David Cuff Email & Phone Number

Collaborates with customer service leadership to develop retention and sales strategies to achieve budgeted results and improve the customer experience. Works with division partners and Marketing team on training materials, event promotions, and new tool development. Analyzes campaigns and tracks performance trends. Coordinates aspects of Marketing and Sales programs such as collateral materials, offer campaigns, employee communications and billing/campaign codes.

Sterling Heights, Mi

Serving as the competitive product expert, possessing a strong understanding of the industry landscape. Responsible for identifying, analyzing and communicating product and industry trends. Go-to contact for any Agent questions and proactively monitors competitive products and strategies. Ensures Agents are properly equipped with the information and training to handle any customer questions or concerns regarding the competition. Works closely with marketing partners to discuss competition as well as any new offers that need to be communicated.Responsible for the development and implementation of Customer Care Operations policies, procedures, and performance standards. Provides analytics and support to help drive operational efficiencies. Creates effective customer care strategies to include, technology, productivity tools, service quality, revenue, and departmental processes.

Sterling Heights, Mi

Facilitate weekly meetings and provide summarized communications. Roll out competitive and product updates. Provide detailed training in a structured format to the call center. Conduct new hire training and enhance incumbent skills. Review calls and partner with quality team to assess performance challenges and trends. Analyze performance data and modify communications to drive improved KPI's.

Sterling Heights, Mi

Saved and retained Comcast customers by identifying reasons for request to disconnect and overcoming concerns. Developed and maintained up-to-date knowledge of the Company's products, programming, and marketing campaigns in order to effectively sell new or upgraded services. Able to position Comcast products positively. Resolved customer complaints/concerns through active listening, empathy, and professionalism. Demonstrated ability to establish and maintain effective relationships with customers.

Bingham Farms, Mi

Power Play Marketing is a progressive, fast paced company in the world of Sports Publishing/Advertising. Power Play Marketing offers the opportunity to advertise in the world renowned USA TODAY Special Editions that showcase major sporting events, teams and seasons. Also featuring other publications which include topics such as: travel, women's health, outdoor living, green living, and city features.

Mount Pleasant, Mi