-Oversee the Picking, Fulfillment, and Shipping Departments of Nice Commerce with a focus on the processing of daily orders both D2C and B2B being picked, packed, and shipped in a timely and accurate manner. -Develop and implement processes to organize, streamline, and scale fulfillment operations.-Effectively purchase and monitor the flow of products and packaging supplies through our warehouse management system and physical storage.-Manage and provide weekly fulfillment statistics and KPI reporting.-Interview, Hire, and manage the Production employees to include all permanent and seasonal staff.-Create and oversee the creation of company SOPs including client specific packing SOP's through Tettra.-Use of the following platforms daily: ShipHero, Google Drive, HelpScout, Linear, Tettra, Gusto, Slack, 15Five

-Provided sales support to Key Account Managers and Business Develop Managers-Handled day to day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone-Developed relationships with customer personnel via phone-Leveraged solution focused sales tools and processes to maximize growth with assigned accounts-Maintained appropriate professional and technical knowledge of Irrigation -Ensured that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program-Resolved customer complaints by investigating problems and developing solutions-Maintained a high level of customer satisfaction with assigned account-Communicated with Business Development Managers, Key Account Managers, Store Personnel, and Line Of Business Specialists-Created Material Take Off estimates (MTOs) from irrigation plans-Provided and discussed irrigation material takeoffs with appropriate SiteOne Landscape Supply employees

-Engaged with clients and potential customers by responding promptly to product inquiries and facilitated efficient sales processes-Directly responded to telephone inquiries to assist in product sales and timely fulfillment -Provided logistical and administrative support to inventory controls, from unloading process to spot counts and final reconciliation-Executed support roles as needed including cleaning and maintenance of company facility, equipment, and vehicles

-Senior Sales Representative focused on unique partnerships, season tickets, mini plans, company outings, and theme nights-Renewed existing accounts, obtained incoming ticket orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets-Managed parking lots and staff surrounding the ballpark on game days and special events

-Responsible for all ticket aspects (including concerts and special events) of Joseph P. Riley, Jr. Park (5,500 seating capacity) utilizing the Glitnir Ticketing System-Organized and coordinated operation of stadium box office from game-night staff to overall ticket printing/distribution of all season ticket packages, mini plans, group outings, and individual game ticket sales-Responsible for season ticket sales, group ticket sales, and mini-plan sales; exceeded sales goal both seasons with the team-Designed season ticket books, game day thermal tickets, 2012 S.A.L. All-Star tickets, and tickets for the 2012 South Carolina vs. Clemson neutral site game using Adobe Photoshop

-Co-managed national promotional ‘On The Fly’ tour for Firefly Sweet Tea Vodka-Co-piloted the Firefly Vodka Recreational Vehicle and its timely arrival at instructed destinations across the country-Served as an ambassador of the Firefly Vodka brand to targeted consumers at NFL and NCAA tailgates, bars, and liquor stores near the stadiums by providing information, samples, and promotional items-Utilized social media platforms to broadcast the tour including WordPress, Twitter, Flickr, Vimeo, and Facebook in coordination with the public relations agency Zehnder Communications

-Assisted the Box Office Manager on all ticket aspects of the Box Office-Helped organize and coordinate operation of stadium box office from game night staff to overall ticket printing/distribution of all season ticket packages, mini plans, group outings, and single game tickets-Directly in-charge of season ticket holder exchange program

-Prepared nightly game notes and statistical sheets for media, reporters, scouts, and broadcasters-Served as staff liaison in press box to media representatives, scouts, and statisticians-Wrote nightly game re-caps and stories for submission to both local and league-wide media-Co-researched and produced 2009 American Association All-Star Game Media Guide-Researched and wrote player biographies, statistical highlights, and topical stories and trends-Assisted in stadium event operations, including video board production, game-day promotions, grassroots marketing, and ticket distribution-Represented organization during community appearance and off-site events

-Prepared playing surfaces of baseball complex for tournaments and exhibitions-Applied direction of Facilities Manager in overall maintenance and upkeep of facility-Assisted operations staff as needed including night-shift management and closing duties