David Cunningham Email & Phone Number

Worthing, England, United Kingdom

Upavon, England, United Kingdom

Reporting to the Director of strategy and planning, I was responsible for developing and implementing forecasting methodologies, processes and reporting for the British Army recruitment pipeline, Capacity demand forecasting for the regional recruitment teams and the National Resourcing Centre and KPI forecasting vs contract and budget plans, using AOM.

Bognor Regis, West Sussex, United Kingdom

Reporting to the Finance Director, I was employed to launch Resource Planning as a function across all front and back office departments for Butlin’s resorts. Analysis of dynamic demand driven and fixed task activities led to the development of dynamic, multi-layer demand profile models. I developed and documented the process to build the demand curves.

Liverpool, United Kingdom

Incorporated Dave C Consulting LTD and operating as Company Director for the contract. Reporting to the head of Capacity Planning for Barclays Premier SkyBranch, this was a 4 month contract to support the design and planning strategy for a replacement WFM system. I conducted a review of all current planning and reporting processes, mapped them to the new.

Leeds, United Kingdom

Reporting to the Operations Director, I was a member of the Senior Management Team on a contract to deliver remediation services across PPI and PBA for Lloyds Banking Group. Manager of 3 managers and a team of 5 analysts that supported Operational delivery for 550 FTE across multiple workstreams through the provision of robust resource planning, MI.

Nottingham, United Kingdom

• Reporting to the head of UK Professional Services at Genesys and delivering to client and system integrator programme directors.
• Project planning and management for the analysis and design phases of a multi-million pound implementation of SIP/voice, IVR, eMail, reporting and WFM solution for a major utility company.
• Development and delivery of business requirements documentation and design plans.
• Change control, purchase order management and resource management; reporting into the programme finance team and tracking against budget.
• Management and resource planning for a team of Genesys architects and outsourced vendors.

■ Reporting to the Head of Capacity Planning for Customer Service and delivering to Directors of each business unit in CS. ■ Forecast and scheduling manager, responsible for short term planning for CS business units, utilising Genesys WFM and reporting to plan delivery of KPIs and supporting operational change programmes with analysis and scenario.

• Planning and implementation of IP telephony and non-voice CRM system (Genesys) across Service Management Centres. 20+ sites (UK and India).
• Strategic development of contact routing, IVR/0800 platform and outbound dialing.
• Engagement with operational stakeholders to drive organisational change and efficiencies.

• Review and development of the outbound dialler strategy, analysis and reporting.
• Reduction of data costs as a result of a more efficient customer targetting.
• Business case development and ITT for the implementation of a new CRM and WFM systems.

Nottingham

Nottingham, United Kingdom

Nottingham, United Kingdom

Nottingham, United Kingdom

Ship Based

Middlesbrough & London

Chepstow, Germany

Science Foundation, Geology/Earth Science, General, Pass

Btf Triathlon Coaching (Level 2), Triathlon Coaching, Pass

Personal Training And Advanced Instruction, Pass

Personal training and advanced instruction Circuit training Gym instruction Torso training and core stability Nutrition and weight.

Access To Science, Physics, Chemistry, Biology And Key Skills, 68 Credits

C&Gli, Plumbing, Credit