David Curran Email & Phone Number

Silverdale

My role was split between two areas initially. Part of my job was general warehouse duties to include moving incoming stock from trucks on pallets and move onto stock numbered shelves. using our fork hoists for which I hold a licence. I also had to pick/pack stock to go from our warehouse out to our Homeware shops around Auckland . The other part of the job was to pick and pack curtains and blinds and sent out to our (Harrisons) reps around NZ. Owing to a sale of part of the business i was… Show more My role was split between two areas initially. Part of my job was general warehouse duties to include moving incoming stock from trucks on pallets and move onto stock numbered shelves. using our fork hoists for which I hold a licence. I also had to pick/pack stock to go from our warehouse out to our Homeware shops around Auckland . The other part of the job was to pick and pack curtains and blinds and sent out to our (Harrisons) reps around NZ. Owing to a sale of part of the business i was then employed as a curtain/blind fabric cutter using a large computerised fabric cutting machine. Show less

Auckland

During this last period I took a sabbatical to live and travel around Europe, mainly Ireland Far East, Middle East etc.

Auckland, New Zealand

This was a temporary/contract position where I have been assisting with a major group movement of people both domestically and internationally into and around New Zealand.

Auckland, New Zealand

I was one of two Team Leaders, leading a team of Travel Consultants (between 10 and 18 direct reports) servicing the UK travelling public,In short we operate the UK Contact Centre remotely from Auckland making reservations and dealing with general travel queries from our U.K. Callers.As a Team leader my duties included... but not limited to: Coaching and mentoring staff to meet GMT'sPerformance and change ManagementTimely dissemination of all internal sales and… Show more I was one of two Team Leaders, leading a team of Travel Consultants (between 10 and 18 direct reports) servicing the UK travelling public,In short we operate the UK Contact Centre remotely from Auckland making reservations and dealing with general travel queries from our U.K. Callers.As a Team leader my duties included... but not limited to: Coaching and mentoring staff to meet GMT'sPerformance and change ManagementTimely dissemination of all internal sales and operational updatesManaging quality control of inbound phone calls by regular call assessmentDirect customer liaison as a result of call escalationSales coaching to improve team members revenue targetsCall workflow management ensuring call downtime minimised Setting and reviewing expected performance standards/KPIsMonthly one-on-one performance evaluationArranging assisting and conducting new product and systems training.Arranging individual visits for team members to other areas of the businessQuarterly, six-monthly and annual performance reviews.Discipline, reward and motivationProcess improvement review and implementationTeam building events to encourage good team morale Setting standards for brand expectationsLiaising with the UK-based team as part of my overall UK portfolioRunning the operations desk when requiredMy biggest achievement during my time as Team Leader, was being a part of a small project team that went to London for six weeks working in Air New Zealands UK Contact Centre to completely learn their business,way then assisted in putting together the Standard Operating Procedure manual effectively moving the business from London and setting it up in New Zealand. On my return, I wrote/designed a training course and conducted a series of training sessions to teach our New Zealand based staff. I was also fortunate to work with our IT team putting forward ideas to modify our reservation system to enable it to switch over to a UK based system. Show less

Auckland New Zealand

Dealing with all manner of Air New Zealand travel reservations and related queries for flights hotels and car hire from and within New Zealand.

Mobile Within The Auckland Region (Newmarket Area Operator)

Touch up Guys is a franchised mobile, automotive paint and bumper repair service predominately catering to car main dealers as well as the general public. offering an onsite service.Skills and services include Plastic weldingHeat reshaping of plastic componentsFill and repair of damaged bumpers and other related plastic itemsHigh volume low pressure primer and paint matching to manufacturers original colour'sCustom painting of aftermarket accessories trim… Show more Touch up Guys is a franchised mobile, automotive paint and bumper repair service predominately catering to car main dealers as well as the general public. offering an onsite service.Skills and services include Plastic weldingHeat reshaping of plastic componentsFill and repair of damaged bumpers and other related plastic itemsHigh volume low pressure primer and paint matching to manufacturers original colour'sCustom painting of aftermarket accessories trim mirrors etcInfra red quick dry finishesCut and polish of painted surfaceMatched paint touch ups and minor scratch repairsI started the business from scratch on day one and built the business into a 2 van operation taking on a junior apprentice and eventually splitting the business off into two, selling one part and setting the apprentice up to run his own business which is still operating successfully today.. Show less

Auckland, New Zealand

Travel Consultant dealing entirely with the corporate travel requirements of a large forestry/timber company I was based within an implant office onsite at customers location

Advanced Level In English Literature / Language And Art

Ordinary Level In Maths Engineering Drawing, Geography R.E. And Biology