Experienced ITIL 4 Strategic Leader with 20 years of expertise in Information Technology and banking sectors. Skilled in adopting a holistic approach across multiple IT disciplines, I am committed to driving continuous improvement in all areas. With a deep understanding of ITIL 4 framework, I have successfully aligned IT services with business objectives, resulting in enhanced operational efficiency and exceptional customer experiences. Passionate about optimization and innovation, I consistently identify opportunities for improvement and implement measures to boost productivity and quality. A collaborative leader, I foster strong relationships, promote cross-functional collaboration, and encourage a culture of learning and innovation. With a proven track record of success, I am ready to leverage my comprehensive IT knowledge and strategic leadership skills to drive transformative change and deliver outstanding results.