David D. Email & Phone Number

• Delivery of multiple concurrent projects for various clients• Accountable for driving client satisfaction, managing client relationships, and maintaining and ensuring the delivery of services in accordance with Service Levels • Settings project goals, monitoring project progress and outcomes• Experience in the creation policies, procedures, and reports for both internal and external stakeholders• Creation of Statement of Works documents for client projects• Coordination of client projects and ad hoc work requests• Establishing relationships and processes with clients and third party contractors

• Building and managing client relationships, and maintaining and ensuring the delivery of services in accordance with service levels• Establishing relationships and processes with third party contractors• Triage technical issues and escalate to required teams • Knowledge and experience with Intune, Autopilot, Whiteglove• Experience in the creation of policies, procedures and reports for both internal and external stakeholders

• Coordination of client projects and ad hoc work requests• New PC builds• Installation of updated hardware/software at client’s sites• Level one and two technical service support• Hardware decommissioning

Melbourne, Australia

• Level 1 on-site support and hardware installation for customers• Hardware decommissioning

District Apartments, South Yarra, Melbourne

My role requires me to be the first point of contact with guests and handle all stages of a guest's stay. This involves registering/booking guests in and out of their rooms, while accommodating any special requests. My position also includes delegating with housekeeping and maintenance to ensure rooms are up to standard each day. I also professionally handle the promotion, sales and booking aspects. This includes dealing with customer inquiries via phone, face to face and email, providing accommodation quotations that meet customer expectations, providing travel information and promoting packages/generating sales by using sales techniques I’ve acquired over the last few years while working in the customer service industry. Throughout my roles as a front line professional, I strive to provide the highest quality service, endeavouring to be knowledgeable, patient and friendly.

Mount Hotham Accommodation

Nab 700 Bourke Street, Melbourne

Diploma Of Event Managment

Certificate 3 In Mechanical Engineering, Fitting And Machining

Education record

Education record