David D. Email & Phone Number

Leading Support organization including globally distributed teams, sold support services, digital support strategies and more.

Greater Seattle Area

Defining strategy & building teams for Technical Support, Digital Support and Support Services globally.

Building industry leading support experiences tailored to the unique needs of our Enterprise customers.

Seattle

San Francisco Bay Area

Product Support & Review Manager for Facebook Platform, leading third party app review onboarding and support for Facebook for Developers. Head of Global App Review teams for Facebook developer products, incl; Facebook Login, Messenger, Instagram and Oculus. Representing a team of ~100 Contract & Vendor analysts, specialists and reviewers across the globe. - Leading diverse operations teams across the globe in US, Singapore and Ireland.- Company wide POC for core business function, responsible for strategic relationships across product, legal, policy management, partnerships, sales and other cross-functional focuses.- KPI monitoring and maintenance across high volume, broad reach operations flows in a fast changing product space.- Vendor and contractor relationship management, working with leading workforce providers to scale growing support needs.- Strategic process design for developer support, review and policy processes across Facebook platform products. - Manages internal QA teams and processes to ensure consistent accuracy at scale, using data-driven insights to push for process and product improvements.

Menlo Park

Operations lead for onboarding and support offerings in the Facebook for Developers space. Expanded role focused on project execution and operations leadership. Led a scaled operations team in providing scaled review and support assistance for third party developers building across Facebook's platform products.- Led process design and operations implementation of strategic support initiatives across established & emerging workflows.- Drove data-driven process improvements to increase efficiency at growing scales.- Implemented QA and consistency processes across high volume flows to meet aggressive quality KPIs.- Introduced scaled support processes focused on developer advocacy, community relationship as well as product adoption.- Worked across multiple core business focuses; establishing and maintaining relationships across product, policy, legal, partnerships and other key business areas.

Dublin, Ireland

Support analyst role on Facebook's platform products, engaging with companies building connected experience through Facebook Login. Focused primarily on onboarding review and support, reviewing applications at scale and establishing working relationships with 3rd party developers. Position included:- Review processing and ticketed support for third party developers using Facebooks Graph API.- Project implementation in fast-moving cross-functional environments supporting product, partnerships, marketing and policy teams.- Analyzing data to identify trends and drive scalable solutions

Heavy involvement in project management work surrounding key business projects. Tier 2 support also provided for Accord WMS systems. Operational focus on IT system implementations in new and existing fresh, ambient and bonded warehouse environments.

My work within Operations here primarily centered on the review, creation and application of Standard Operating Procedures surrounding operations, health and safety and warehouse management usage. Throughout this role I provided support and analysis for Accord Warehouse Management Systems and created numerous training documents for Voice WMS technology. I also worked on numerous areas of analysis for two large ambient distribution centres.My main work areas through this role were operations analysis and management, Voice WMS training, warehouse supervision and operational reviews and advice.

Responsibility for stock control and management within multi-temperature wholesale foodservice delivery depot and Cash & Carry.

Value Centre Dublin

Ba, International Relations

Organised numerous events, conferences and competitions for both the societies listed below and also for third party organisations. Sat.

Master Of Science (Msc), Supply Chain Management

In progress; not yet awarded. Modules Include: * Introduction to Supply Chain Management * Transport & Distribution Management * IT.