David D. Email & Phone Number

London Area, United Kingdom

Systems Support Senior Associate

London, England, United Kingdom

Holborn, London

Working in a fast-paced, high energy environment where the end user is our main priority. Working in a team of two and responsible for providing desk-side and remote support to 1000+ users. Day to day responsibilities include but not limited to; • Working closely with other teams to uphold IT infrastructure• Building portable devices, such as, mobile phones & tablets (Nokia, Apple, Microsoft)• Building and configuring all desktop PC’s, laptops & Tablets across the… Show more Working in a fast-paced, high energy environment where the end user is our main priority. Working in a team of two and responsible for providing desk-side and remote support to 1000+ users. Day to day responsibilities include but not limited to; • Working closely with other teams to uphold IT infrastructure• Building portable devices, such as, mobile phones & tablets (Nokia, Apple, Microsoft)• Building and configuring all desktop PC’s, laptops & Tablets across the business• Installation of hardware (repair or upgrades) and software• Configuring and managing multi functioning printers using Equitrac’s Follow-you printing• Supporting and troubleshooting Windows 8.1 & 10• Using Windows Active Directory for managing GPO’s, user accounts and permissions• Office 365 exchange for Microsoft software licencing, mailbox administration and mailbox features• Using Airwatch MDM agent to manage corporate mobile phones and BYOD’s• Remote user support, TeamViewer and remote desktop • Network troubleshooting and diagnosing • Using SCCM to download software, software updates, site management as well as ensuring all computers are reporting to SCCM• SCSM to keep track of incidents and service requests and ensuring SLA’s are met in accordance to Metro Bank standards• Producing and maintaining documentation• Asset management, recording of all IT assets and maintaining records to ensure all information is up to date• Lync Server 2013 & Skype for Business• Ensuring all devices were compliant with strict information security guidelines • Using Windows security essentials and windows defender to prevent and/or remove any malware• Escalating calls to the appropriate team with as much details as possible to ensure a smooth handoverI have successfully completed Microsoft Official Course: M10982 Supporting and Troubleshooting Windows 10. Currently leading the proof of concept support of Windows 10 Enterprise. Show less

London, United Kingdom

London, United Kingdom

London, United Kingdom