Worked with Rave and Dynamics for Microsoft ticketing system. Assisted Microsoft 365 customers with full and Hybrid Migrations to Online services. Analyzed, developed, and communicated key Onboarding processes and technology improvements for Microsoft 365. Developed and maintained effective working relationships with engineering, marketing, Enterprise Services\Support and field sales, and partner teams to deliver key business metrics. Assist Microsoft 365 Business clients with Azure Active Directory, Exchange Online, Teams, SharePoint Online, OneDrive, and the full suite of Microsoft 365 Products and Online Services. Remotely Assist Microsoft 365 Business clients with any questions or issues with Microsoft Office 365 family of products, including Outlook, Word, Excel, OneNote, Teams, SharePoint Online, Azure Active Directory, Bookings, OneDrive, Planner, Project, and Visio• 98% rate for tickets closed as resolved without escalation.

Job Title: MS 365 EngineerLocation: 100% Remote USJob Type: ContractPrimary Skills :Teams, Sharepoint and OnedriveSupport and manage Office/Microsoft 365 EnvironmentSupport and manage advanced Microsoft 365 Services

Administer Customer Premise Equipment and Internal Infrastructure. Responsible for Planning, Implementation, and Administration of Backup and Disaster Recovery utilizing Symantec Backup Exec, Datto Systems, and others. Administered Hyper V 2008 and 2012 Virtual Servers for select clients. Administered and maintained Server 2003, 2008, and 2012, Active Directory, Group Policy, DNS, DHCP, and SQL Servers for all clients and internally. Administered and maintained Small Business Server 2003, 2008, and 2011, Exchange Servers 2003, 2007, 2010, and 2013, and Office 365 Administration. Administered and managed Desktop OS Windows XP, 7, 8, and 10. Maintained and supported all network infrastructure including, LAN, WAN, WIFI, Router, Network Security Appliances, Firewalls, Switches, cabling, and cabling infrastructure for all clients.• Managed up to 7 System and Desktop Engineers

Entrusted by owners with complete management of all Information Technology for entire company, including Purchasing, Network Infrastructure, Design, build, and maintenance of Servers, and IT Services as a Profit Center supporting more than 200 clients. Provided Remote Desktop and Terminal Server Support for all end users utilizing Wyse and HP Thin Client Terminals. Provided connection support for Wyse and HP Thin Client Terminals connecting to Citrix and Citrix XenApp Servers and Windows Remote Desktop Servers. Project Manager on Project to upgrade Phone System. Replaced existing 20-year-old analog phones with new Avaya Digital Phone System. Replaced and configured over 200 Handsets, built and configured Voice Mail Server, and joined remote offices into single 4-digit dial groups. Project Manager responsible for installing and configuring Black Fiber connections to all internal Campus Buildings. Project Manager responsible for working with Vendor to bring Fiber over Ethernet 100 Mbps Down/Up circuit to the main building from OC3 8 miles distant. Responsible for cutting printing costs by over 11,000.00 per year, by reducing printing from 50000 copies per month to less than 20000 copies per month. And centralizing over 50 workgroup and desktop small printers to a few Enterprise Class Copier / Printers with a lower cost per copy. Completed transitioning of Company service model from traditional Break/Fix model to Managed IT Services model. Responsible for Planning, Implementation, and Administration of Backup and Disaster Recovery utilizing Symantec Backup Exec, Datto Systems, Acronis, Novastor, Carbonite, and others.• Managed a team of up to 8 System and Desktop Engineers.• Designed and Built 2003 Domain including 2 Domain Controllers, SQL Servers, DB2 Servers, 8 Load Balanced Terminal Servers, Exchange 2007 and 2010 Servers, File Servers, and Print Servers. Migrated Server 2000 Domain, and built 17 Servers in Domain, with multiple Remote Sites.

• Started as Field Technician and held positions as, Senior Engineer, Network Engineer, Procurement Manager, and was General Manager when Company closed.• Responsible for Sales, Purchasing, Desktop support and Network Support for over 1000 Customers.• Provided Server Administration including design, build and configuration for NT to 2008, including SBS Servers 2000 to 2011, SQL Servers 2000 to 2012, Exchange Servers 5.5 to 2007, Active Directory Administration, and GPO Administration for all clients.• Served as Purchasing Manager responsible for all Purchase for Resale to clients. Managed Vendor contacts and relationships and cost control. Maintained Dell Premier Dealership status for almost 20 years. • Administer Customer Premise Equipment and Internal Infrastructure, including:Install/Replace Hardware, Windows XP to Windows 8, Installation, Imaging and Recovery, Domain Administration, Printers, Peripherals, Remote Desktop, VPN, Office 2000 to 2013, Exchange Account Creation, Management, Active Directory Administration, including user Add/Remove/Change.• Responsible for Planning, Implementation, and Administration of Backup and Disaster Recovery utilizing Symantec Backup Exec, Datto Systems, Acronis, Novastor, Carbonite, and others.• One of 3 Team leaders for local County Government Contract to provide security and IT Maintenance for all County Systems, Desktops, Networks, and Peripherals. Maintained and managed over 1500 network devices including mobile units in County Vehicles, including the first Computers in Sheriff Squad Cars in the county.• Provided Switch, Router, LAN, WAN, Wireless Administration specializing in Cisco and Sonic Wall premise equipment.• When company sold to Sunrise Express, stayed on with new company.• Started transition of Company Business Model to a Managed Services Provider model, with steady recurring revenue from a contractual client base.