David Dai Email & Phone Number

Waterloo, On, Ca

Shanghai

I. CRM & CDP Solutions A. Coordinate and quality-control (UAT) the integration between local CRM system with local sales platforms, e.g., offline POS, com.cn and Maintain well-being of Local CRM B. CDP (Customer Data Platform): work with internal data scientist to segment customers via machine-learning techniques, which tremendously economized the investment in final decision.II. Ecommerce Solution A. Coordinate and quality-control (UAT) of wechat store revamp and enhancement with live streaming. B. Order Fulfillment: Coordinate integration OMS with WMS of new TP C. Staff Purchase 1. Unify the employee quota sharing between online and offline channels. 2. Propose solution for historical dirty data cleaning. III. Omni-Channel(O2O) solutions analysis and support A. Inventory Sharing: B. Client-telling solution via Wecom (Wechat Enterprise) managementIV. Business Service/Support (HR/Finance/Legal, etc.) solutions A. Technical risk assessment and mitigation of PIPL (Personal Information Protection Law) B. AR Financial reconciliation of ecommerce transactions: process review, SOP setup and system refinement, etc.

Shanghai City, China

I. Technical Project Management A. Omni-Channel CRM1. Customized Solutiona. Abercrombie & Fitch: wechat & TMALL & offline1. Business Communication & negotiation: solution introduction, quotation, contracts drafting.2. Technical Implementation: integrating with global POS & coupons & ETL systems. 3. Engineering Team management (team member: ~ 10)a. Agile Methodology Practiceb. Performance Tuning for Marketing Campaigns, e.g. D11(20+ Million SMS promotion and millions of orders)b. Reebok CRM wechat mini programc. Line Friends wechat & offline CRM program2. Standard CRM solution: TMALL/JD membership program (HYT) integration with brand-owned CRM systema. Solution Design & Implementationb. Implementation for Ralph Lauren, Valentino, Gucci, ZUCZUG, WULING AUTOMOBILE B. Official eCommerce-store projects(H5)II. Innovative SolutionsA. Ecommerce innovative solution: TMALL C2B (Customer2Business) product customization1. Architecture design and full-stack development (Nodejs & AliCloud)2. Tech team setup: recruiting & training team members3. Starbucks Customized MSR sold 2000+ in less than 30 mins in mid-night, 8000+ in one day4. Burberry product. (Scarf, Wallet, etc.): 200+，customized product comprised 60% of orders including customized/non-customized products, which is customizableB. Client-telling solution analysis + UX design + MVP

中国 上海市区

I. Product Backlog managementA. New features for KA (Key Account)1. supporting gift card & credit card issued by retailers2. user to get extra discount if using specific gift card/ credit cardB. Existing feature enhancement1. BI reports: transaction reconciliation reporting & revenue sharing reporting II. coordinate cross-functional (backend vs. frontend) and cross-border (US. Vs. China) team as scrum master

Shanghai

I. Maintain existing projects II. Set up CI/CD (Continuous Integration/Deployment) infrastructure based AWS

Master'S Degree, Master Of Applied Computing, 3.9/4

Bachelor Of Engineering(Transferred From Shanghai Jiao Tong U), Information Technology

Bachelor Of Engineering - Be(Transferred To Cityu), Electrical And Electronics Engineering