• Led a team of 5 software engineers, testers, and designers as a Technical Leader Software Engineer IV through Conversational Natural Language Processing project for the analysis of voice enabled transactions to provide improved accuracy in codification of health concepts which resulted in correct charting and billing• Led a team of 10 software engineers, testers, and designers as an Associate Lead Software Engineer through Content Management Workspace, Knowledge Driven Infrastructure and Medication Reconciliation Content delivery projects for a multi-million-dollar software implementation program serving 100+ hospital systems throughout the US/Can/Europe• Led a team of 25 associates through full development process as scrum master, and coached team members in agile development methodologies and team dynamics across multiple continents• Guided team through story breakdown process to ensure equal sizing of stories for accuracy velocity and burndown rates• Provided accurate analysis of work completion metrics to accurately forecast target completion dates for multiple projects and initiatives• Motivated team to adopt and practice lean principles by removing roadblocks• Delivered product solutions on time and within budget• As software Engineer, enhanced MedRec module within the EHR system and collaborated a team centric agile development process• Created and enabled ability to ePrescribe medication utilizing NCPDP standards and CCHIT Surescript compliance.• Facilitated cross-functional interdepartmental construction of Spanish patient monographs• Provided direct client support for correct semantic mapping for insulin sliding scale orders• Coordinated 2nd level support personnel on an as-needed basis to analyze and rectify client issues• Mentored entry-level software engineers in Cerner Dev Academy to successfully graduate

• Participated in a team centric agile development process supporting, maintaining and enhancing the MedRec (Medication Reconciliation) module within Soarian Clinicals. * Soarian Clinicals is a hospital information system that offers key electronic medical record capabilities that connect the care team with patient data and one another to foster collaboration and improve patient care management• Primarily responsible for the support of the MedRec module across three major release versions (3.2, 3.3, and 3.4)• Provided in-depth analysis of 50+ base charms (defects) leading to the correction or termination of the charm• Utilized the Hotfix Packaging Tool to manage the building, packaging, application, and testing of hotfixes across multiple releases and service packs• Worked cross-functionally with the Orders team to complete design and construction of enhancement functionality allowing providers to print and view patient monographs in Spanish• Remedied critical fixes for NCPDP transaction for CCHIT and Surescripts compliance of ePrescribing medications * Patient Medical Record Number in patient segment * Prescription plan information for selected patient * National Provider Identification numbers for prescriber and for selected retail or mail order pharmacy * Addition of Provider Supervisor segment to transaction• Provided direct customer support for correct semantic mapping for insulin sliding scale orders• Assisted 2nd level support personnel on an as-needed basis to analyze and rectify customer issues and problems• Analyzed, designed and constructed fixes across the full MedRec architecture, from UI (jsp, javascript, css, squid) to business logic (core java), rules engine, interface transactions (NCPDP transactions), and reporting (sql stored procedures and crystal reports)

- Responsible for the development, enhancement and support of the Infor Epiphany CRM application utilized by the Customer Service Department.- Infor Epiphany CRM is a Customer Relationship Management web-based framework. The framework is comprised of a proprietary metadata driven control for the UI elements, J2EE classes for specific business logic, and Oracle database for the data model. It provides a comprehensive application for the Customer Service Agent to rapidly and successfully service the needs of end-customers from simple questions about products to credits, returns, and zero cost reshipments.- Cross-functional interfaces included Database, Network Engineering, QA, and Project Management teams. The scope of work included all phases of the project life cycle including planning, development, testing and on-going support- Assisted in the estimation of work by defining task breakdown, project duration, and concurrent effort- Participated with Business Analysts in the discovery and clarification of requirements- Designed and documented all aspects of requirements and provided traceability to design elements- Responsible for the design of all database changes subject to data architect input- Rigorously unit tested all java based code and utilized JUnit test framework when applicable- Deployed QA ready code through the use of ant build scripts and logic to the QA/UAT servers- Worked with QA resources to identify true defects and pursued a quick resolution to each issue raised in a timely manner- Exclusively responsible for the deployment and validation of Change Control Board approved projects to the production environments- Provided appropriate warranty support for each project/process deployed to the production environment- Assisted Infor Epiphany CRM support team on a daily basis to manage issues and requests presented by the user community

IT Programmer/Analyst responsible for the full system development life cycle of various web based applications support manufacturing division initiatives. Also supported Distribution and Logistics initiatives in order fulfillment- Provided subject matter expert experience to MMD IT and Enterprise Web Infrastructure group in resolving issues and maintaining Weblogic/J2EE Integration Java applicationsPerformed Project Management tasks in upgrading the Cold Chain Manager application- Participated in multiple internal and external corporate and Sarbanes-Oxley audits regarding MMD IT systemsAssisted management in portfolio management- Acted in supervisory capacities when assisting Distribution & Logistics personnel in strategic business processes- Responsible for ensuring accuracy and completion of Systems Life Cycle (SLC) documentation per FDA and internal standards- Worked in conjunction with Quality Regulatory personnel to ensure quality of MMD IT systems

Responsible for managing service call centerDirected 15+ IT service personnel on the field to restore and service customersMaintained key customer relationships to ensure customer service success

- Assisted Regional Sales Manager in daily activities- Created and maintained external company website using Frontpage technology- Improved sales model by successfully deploying centralized sales contact administration software to all sales associates

- Managed company owned and operated health insurance program for members worldwide- Responsible for all aspects of program success from policy decisions to fulfillment of payment to members- Investigated and researched best option to transition benefits administration from MTW staff to 3rd party vendor