Cal center for Maryland Health Connection, working with Medicaid and qualified health plans under health care act.

Phone call from forest Department, resetting passwords and offering technical support.

Customer Service Representative. I worked for Convergys until they lost their contract with the USPS. I answered the phone and emails, answering questions, starting inquiries on domestic and international mail. I talked with customers via inbound calls resolving routine problems with passwords, usernames, browser trouble shooting, and information and assistance on navigating client's website. I resolved routine problems with products or services by gathering information, analyzing situations, and providing solutions based upon the policies and procedures of the client.I learned the USPS procedures and rules to answer questions about shipping with the USPS software, questions about customs, preparing, paying and printing labels. I also worked with the grevience procedures, filing insurance claims, starting inquiries and filing complaints.

Enumerator follow up on no response census forms. Contact the residences for which there is no response and fill out the census form.

Accounts payable, clerical support for a call center of 160 people, reconciled a sub-ledger to the general ledger, maintained scheduling of employees.