David Damerell Email & Phone Number

• Part of the team that handled all aspects of ticketing and patron services for Wolf Trap’s three venues (~200 performances annually, with $20 million in ticket revenue, and over 100k unique patron households)• Hire, assist, motivate, budget, train, schedule 30-35 staff annually• Provide integral role in launching a gift card program across multiple point of sale systems• Ensure compliance for all cash control procedures and review them annually• Provide sales reports, including automated reports for artist management agencies• Compose final performance audits for artist settlement• Assist patrons in a variety of capacities from de-escalation of situations, adjust policies and procedures to improve the experience based on feedback, while ensuring accessibility

Vienna, Va

• Supervising a staff of 35 Box Office Associates• Handling and processing large amounts of cash• Assisting patrons in customer service• Composing show audits for the artists• Training new employees in the ProVenue ticketing system• Managing Ticket Services for the Barns performances and the Children's Theatre• Assist patrons with accessible seating needs and ensure ADA compliance

Vienna, Va

• Process ticket sales at the box office using Tickets.com/Provenue• Print Will Call tickets• Answer the box office information line• Problem solve ticketing issues

Washington D.C. Metro Area

• Processed subscriptions for over 1,000 subscribers per season• Coordinated ticket orders and exchanges across four venues• Built all events within Patron Manager ticketing platform• Responsible for providing daily sales reports to the organization• Primary contact for escalated customer service issues• Coordinated with the Development Team to ensure donor ticketing needs were fulfilled• Worked with the performers on ticketing request

Washington D.C. Metro Area

• Process ticket sales at the box office using Tickets.com /Provenue• Print Will Call tickets• Keep daily balance sheet• Answer any questions that may come up• 3 time MVP of the Month and 1 time MVP of Homestand

Washington D.C. Metro Area

Assist in the set-up, managing, and breakdown of season plan holder and VIP locations at the Verizon Center for Capitals Games

Frederick, Md

• Responsible for processing individual game ticket orders using TicketReturn• In charge of daily financial reporting• Developed customer service skills through in person and over the phone interactions• Other responsibilities include data entry, payment processing, account building, and conducting mailings

Fairfax, Va

• Greet Members as they come into the gym• Answer any questions that may come up• Address any payment issues the members may have

Washington D.C. Metro Area

• Greet guests as they come into the suite area• Check tickets as they enter the suite area• Answer any questions that may come up

Woodbridge, Va

Assisted in game day operations Ensured customers received their tickets in a timely manner Made sales calls to improve business Managed the family picnic area at home gamesImproved community relations by aiding with reading programs

Forest City, Nc

Helped Umpires and coaches be more effective in their jobs Assisted stadium managers in making the field attractiveAided the sales department by making calls to customersAssisted in game day tasks Served my employees by giving them breaks