David Danks Email & Phone Number

• Oversees IT department.• Responsible for IT Strategic planning.• Manages annual IT budget.• Builds and manages relationships with vendors.• Supervise and direct the work of IT Staff.• Responsible for annual performance reviews for IT staff.• Responsible for hiring, training, and development of IT staff.• Responsible for creating IT policies.• Serves as the primary subject matter expert for IT systems.• Administers infrastructure including firewalls, switches, and wireless access points.• Manages virtualization, server, EDR, Backup, and client environments.• Reviews and maintains proper licensing structure for software and equipment.• Responsible for designing and implementing Endpoint Management solutions including patchmanagement, software packaging and deployment, and autopilot configurations.• Monitors overall performance to proactively identify potential issues and address appropriately.

• Serves as the primary subject matter expert for systems used on campus.• Administers infrastructure including firewalls, switches, and wireless access points.• Administers virtualization, server, EDR, and client environments.• Reviews and maintains proper licensing structure for software and equipment.• Responsible for user account creation and management.• Responsible for designing and implementing Endpoint Management solutions including patchmanagement, software packaging and deployment, creating and maintaining operating system images,OS Deployments, asset inventory, and other configurations.• Responsible for Testing and evaluating proposed software and hardware solutions to determineefficiency, reliability, and compatibility within the existing environment.• Monitors overall performance to proactively identify potential issues and address appropriately.• Responsible for providing documentation surrounding operational processes and process improvement.

• Administers infrastructure including firewalls, switches, and wireless access points.• Designs and manages virtualization, server, EDR, and client environments.• Responsible for designing and implementing Endpoint Management solutions.• Served as project lead for IT systems projects.• Responsible for designing and implementing Microsoft RDS environment and infrastructure.• Responsible for Testing and evaluating proposed software and hardware solutions to determineefficiency, reliability, and compatibility within the existing environment.• Monitors overall performance to proactively identify potential issues and address appropriately• Works with others to establish and improve processes and procedures.• Developing documentation for network and desktop infrastructure and configurations.• Consult with users to determine their needs to provide the best solutions.• Troubleshooting a wide variety of Helpdesk tickets.• Assisted management of IT Intern.

Grand Rapids, Michigan, United States

• Responsible for clients overall systems infrastructure, including implementation, integration, technicalservices, and support.• Installs, maintains, and administers infrastructures including network, hardware, software, security, andvarious configurations.• Served as project lead for system and infrastructure updates.• Monitors overall performance to proactively identify potential issues and address appropriately.• Works with others to establish and improve processes and procedures.• Consult with clients to determine their needs, implement best solutions, and verify that suggestedsolutions effectively resolve the client’s problems.• Troubleshoot a wide array of issues while bridging the knowledge gap between Information Technologyand the client.• Developing documentation for network and desktop infrastructure and recurring technical issues.

Grand Rapids, Michigan Area

Provide phone, desk-side, email, and walk-in support for all Information Technology products and services • Troubleshoot a wide array of issues while bridging the knowledge gap between Information Technology and the client • Direct and supervise Help Desk student technicians • Consult with users to determine their needs, implement best solutions, and verify that suggested solutions effectively resolve the user’s problems • Responsible for assigning software to both Windows and Apple platforms • Assist in the upkeep of inventory

Grand Rapids, Mi

•Responsible for imaging and formatting computers.•Installed computers, printers, and monitors.•Responsible for loading new software on computers.•Responsible for adding new hardware to computers.•Responsible for the removal of viruses from machines.•Responsible for troubleshooting various problems on computers, monitors, and printers.•Provided assistance for the College Helpdesk when necessary. •Support both Apple and Windows Products. •Assisted training new Student Technicians.

Grand Rapids, Mi

•Responsible for Imaging and formatting computers.•Installed computers, printers, and monitors.•Responsible for loading new software on computers.•Responsible for troubleshooting various problems on computers, monitors, and printers.