David Danks Email & Phone Number

• Oversees IT department.
• Responsible for IT Strategic planning.
• Manages annual IT budget.
• Builds and manages relationships with vendors.
• Supervise and direct the work of IT Staff.
• Responsible for annual performance reviews for IT staff.

• Serves as the primary subject matter expert for systems used on campus.
• Administers infrastructure including firewalls, switches, and wireless access points.
• Administers virtualization, server, EDR, and client environments.
• Reviews and maintains proper licensing structure for software and equipment.
• Responsible for user account creation and management.
• Responsible for designing and implementing Endpoint Management solutions including patchmanagement, software packaging and deployment, creating and maintaining operating system images,OS Deployments, asset inventory.

• Administers infrastructure including firewalls, switches, and wireless access points.
• Designs and manages virtualization, server, EDR, and client environments.
• Responsible for designing and implementing Endpoint Management solutions.
• Served as project lead for IT systems projects.
• Responsible for designing and implementing Microsoft RDS environment and infrastructure.
• Responsible for Testing and evaluating proposed software and hardware solutions to determineefficiency, reliability, and compatibility within the existing environment.

Grand Rapids, Michigan, United States

• Responsible for clients overall systems infrastructure, including implementation, integration, technicalservices, and support.
• Installs, maintains, and administers infrastructures including network, hardware, software, security, andvarious configurations.
• Served as project lead for system and infrastructure updates.
• Monitors overall performance to proactively identify potential issues and address appropriately.
• Works with others to establish and improve processes and procedures.
• Consult with clients to determine their needs, implement best solutions, and verify that suggestedsolutions effectively resolve the client’s problems.

Grand Rapids, Michigan Area

• Provide phone, desk-side, email, and walk-in support for all Information Technology products and services
• Troubleshoot a wide array of issues while bridging the knowledge gap between Information Technology and the client
• Direct and supervise Help Desk student technicians
• Consult with users to determine their needs, implement best solutions, and verify that suggested solutions effectively resolve the user’s problems
• Responsible for assigning software to both Windows and Apple platforms
• Assist in the upkeep of inventory

Grand Rapids, MI

• Responsible for imaging and formatting computers.
• Installed computers, printers, and monitors.
• Responsible for loading new software on computers.
• Responsible for adding new hardware to computers.
• Responsible for the removal of viruses from machines.
• Responsible for troubleshooting various problems on computers, monitors, and printers.

Grand Rapids, MI

• Responsible for Imaging and formatting computers.
• Installed computers, printers, and monitors.
• Responsible for loading new software on computers.
• Responsible for troubleshooting various problems on computers, monitors, and printers.