Key Achievements:• Constantly being nominated for teamwork skills• OCM help point: Assisting the manager with the team. The role involves assisting colleagues with escalated calls or provide tips and advice in regards to debt collection. The title also allows people to come and ask for assistance in regards to the communications model• KPI motivated and highly competitive against my peers• Gain extensive knowledge into debt collections, debt resolutions and guidelines• Role model to my peers and a leader when required• Strongly acknowledged in displaying Baycorp’s core valuesDuties/Responsibilities:• Debt collection of secured debt from accounts such as St George Motor Finance and Capital Finance (September 2017 – Present)• Debt collection of unsecured debt (personal loans and credit cards) from Westpac Bank (October 2016 – September 2017)• Managing a large portfolio of 250 accounts with a total amount of $4.5 million• Provide customer support in regards to debt resolution• Skip tracing to locate customers• Dealing with customers to secure payment.• Informing and negotiating with customers in regards to paying debt• Evaluate calls of colleagues and provide feedback and assistance• Educating colleagues in regards to the company’s open communications model• Taking escalation calls and negotiating on behalf of other agents

Duties/Responsibilities:• Provide customer support and services.• Responsible for processing payments, invoicing, receipting, monitoring of debtors, counting and collection of money• Negotiations and buying with customers in regards to purchasing of vehicles• Monitoring and controlling of stock (vehicles)• Assisting the manager• Locate and purchase required stock via auctions and internet