David Daram Email & Phone Number

Basking Ridge, Nj, Us

Supporting all New England MSCs with varies projects in Operations and Maintenance and Provisioningusing the platforms of Ciena ( OM6500, OneControl ) Fujtsu ( FW9500, Netmart 1500 ), ALU 7705Nokia 1830 and Cisco (M6) • Enhanced resolving Outages in VzW network while on call 24x7. • Developed Method of Procedures (MOP) focused upon minimizing network downtime and executing onsite during complex MOP. • Supported Cell Techs in New England during on site issues in testing new circuits.• Supported fiber providers during the Outages to bring the Network back up, and verifying all parameters • Provided constant updates on Network Critical, Major and Minor issues to MSCs.

Hanover, Maryland, Us

Coordinating all parties in resolving issues and escalations, effectively identifying issue severity and involving appropriate resources at all levels within Ciena and Verizon’s organizations, in order to achieve resolution to both satisfaction Manage customer relationships at the appropriate operational/procurement level to ensure customer’s and Ciena objectives are met .Lead the completion of multiple assignments by coordination the activities of Ciena and Verizon including identifying, recording and tracking actions, holding conference calls and meetings to drive resolutionProvide constant updates on Critical, Major and Minor issues to VzW Maintenance Engineering through weekly meeting. On Call 24X7 to enhance resolving Outages in VzW network.

Ca

Supported all US Major Accounts in engineering for long haul transport systems including OM6K, CPL, OPTera Connect DX and 1600G.• Supported Global Accounts in Engineering, Trouble-shooting Metropolitan Networks using OPTera Metro 5200 and 3000 Series. • Assisted System Engineers on technical design of Metropolitan Networks • Engineered and implemented MOPS, WAPS in all Major Networks.

B Sc ( Engineering), Electrical, Electronic And Communications Engineering Technology/Technician

A/L, Double Maths

Grade Six