Versatile and very successful Portfolio lead with a wealth of technical and commercial skills acquired across a wide range of demanding roles. Over 30 years’ experience working with world-class employers in a number of different sectors in the UK & Europe.

I managed the Global Voice and Data project team’s on the RBS account.Key attributes:* Responsible for 75+ UK and India based project technical resource headcount.* I Maintain the day-to-day project relationship with the client and the outsource service providers. * End to end project and resource management and engagement of all RBS network projects.
* Strong relationships skills. Confidence in communicating at all levels.* Strong people management and influencing skills including performance management.
* Very experienced in client facing project and operations decision making - in particular with rollout of new processes.* Broad knowledge of multiple client environment’s and procedures.* Experienced member of the people agenda teams.In Sept 2014 I certified in ITIL - ES31402725. In Dec 2014 I certified in PRINCE2 practitioner – ON31793077. In March 2015 I completed the ITIL Service Transition intermediate module.

I manage the network project team specialising in voice and call centre technology working within the services division of Accenture on the RBS account. This team consists of both onshore and offshore permanent FTE’s and contractors.* Responsible for the set-up and operational performance of the Infrastructure voice project team in terms of quality (against the agreed KPIs) and cost (to financial targets). * Responsible for ensuring that voice Infrastructure is fully ready to support and receive new services. * I Establish and manage regular service reviews with the outsourced service providers, and relevant internal project teams to ensure that client service expectations are met. * I Maintain the day-to-day operational relationship with the outsource service providers. * Strong relationships skills . Confidence in communicating at all levels.* Strong people management and influencing skills * Experience in project management - in particular with rollout of new processes

Design and deliver infrastructure solutions for the Voice and call centre technical services team.Produce technical documentation. Provide support and direction for team members including overview presentations. Produce regular progress reports. Provide accurate estimates, review forecasts to keep resource allocations up to date.To Test and Implement core infrastructure solutions using RBS standards working within the 'know the ropes (KTR)' framework.Produce support handover documentation and test completion reports.Trained on Cable and wireless NCTI ICM platform, Witness TDM compliance voice recording solution, Aspect ACD advanced call routing, Aspect VoIP solutions, Aspect Diallers, Avaya VoIP PBX solution and RBS specific PC hardware and software.Also 'know the ropes' RBS project management framework based on the prince2 standard.

As Senior Engineer for the South East Region my duties included:Managing projects from post sales to installation, Co-ordinating contractors & logistics within customer requirements and carrying out maintenance & call-out duties on a defined customer base.Fully system manager level trained on Aspect ACD including VoIP solutions.Hardware & Software trained on Aspect ACD under both UNIX and Windows platforms.Microsoft Certified Professional, Novell Certified Administrator & Sco UNIX Administrator.Also Rockwell Spectrum ACD trained and Aspect Software Ensemble Pro 5.2 administrator trained.

Duties: PC & network support, dealing with Engineers & Customers direct. Visiting customer sites as required.Previous Duties :On site engineer Co-ordinating new accounts.Installation, maintenance & repair on:- the complete range of Siemens Nixdorf equipment in the Finance & Retail markets, third party PC's including IBM range, Compaq and Dell, HP printers,AT&T 5070,5081 & 5085 ATM's.Networking & comms equipment including ICL , 3COM & Novell Networks.Administering Netware 3.1x .Unix 5.4 admin & SCO unix admin.Extra duties : Report writing, training new Engineers, co-ordinating retrofits & upgrades. Training engineers on DOS, OS2, WINDOWS & UNIX. Dealing with repeat customer situations. Helping to establish Siemens Nixdorf as a major force in the third party maintenance marketplace.

Duties: Repairing breakdowns on various ACI machines.Instructing & overseeing fitters and Electricians of appropriate tasks.Organising efficient spares back-up service.

Final duties: Supervising production of electronic circuits for military equipment. Maintaining cost effective production.Personnel management.

4 years apprenticeship

despatch of engineering tools. Dealing with public on counter service.