David De Mendonca De Freitas Email & Phone Number

London, England, Gb

• Ensure football games are safe and promote fair play.• Making decisions under pressure in fast paced environments.

Gray’S Inn Square, London

• Appropriately allocating cases to barristers, considering experience, availability, skills, and specialties. This then allowed to negotiate and fees for cases.• Assisted with data entry and document preparation, ensuring timely completion of projects and meeting deadlines.• Keeping up-to-date with legal developments, particularly in specialist areas e.g. property & planning law, dispute resolution,and commercial & corporate law.• Maintaining professional relationships with clients, handling queries and complaints efficiently and courteously.• Utilised Zoho CRM and Zoho Marketing to establish higher-quality leads for the barristers, which increased initial consultations by 40% during my time at Mercantile Barristers

London, England, United Kingdom

• Help the club sell out its season ticket allocation, a feat never done at Crystal Palace Football Club. I also received weekly incentives for being top salesman consecutively.• Memberships have hit exceeding targets of 17,000, since taking on the role. Including the premium membership that Crystal Palace offer. This membership has seen an increase ownership of 70% since working at Crystal Palace.• Part of the sales team who constancy who sells an average 23,000 seats every football match, including selling out Selhurst Park for matches including Arsenal vs Chelsea in the Final of the Football Association Women’s Continental Cup in 2023.• Responsible for booking access to sensory suites and accessible entrances where needed for these supporters.• Take responsibility for solving enquiries and issues relating to ticketing via telephone, in person and email. This includes match ticket sales, hospitality, disability access and internal staff members.• The sole club representative for the Premier League and their official partners with projects and ticket distribution.

London, England, United Kingdom

• Maintained an in-depth knowledge of store items & shop promotions to provide advice and recommendations to customers as needed.• Managed back-office operations, including despatching orders through internal system Retail & Sport Systems (RSS).• Received, processed, and organised shipments and deliveries. Especially during three festive periods and the inaugural Premier League Season for the club.• Significantly contributed to the construction of the new storeroom for the new club shop.• Worked well in high pressure environments including home game match day, ensuring standards remain high.

Southampton, United Kingdom

• Promoted the venue over social media, creating engaging and eye-catching content; successfully pitched idea to create brand snapchat and snapchat filter, promoting future events to maximise profitability.

Southampton, United Kingdom

• Ensured the venue is clean, safe and to high standards, always offering a first-class customer service experience.• Greeted customers to the venue and create a welcoming atmosphere and was responsible for ensuring the bar was fully stocked.

London, Greater London, United Kingdom

• Acted as an ambassador for the club whilst in customer facing roles, demonstrating values of the club and brand. • Resolved a wide range of customer complaints in a professional manner, ensuring customers remained satisfied. • Supported Disability Access Scheme, creating an exciting and flawless match day experience for disabled supporters. • Utilised Venue Master to provide an outstanding ticketing service, allowing fans into stadiums quickly and effectively.

Whitton

• Delivered a range of high-quality administrative support, including filing and organising meetings, planning, and prioritising workloads effectively to meet challenging deadlines. • Developed an independent knowledge of using Salesforce, this overhauled improper data collection methods that were used and revolutionised data storage for the community centre.

• Acted as Safeguarding Officer, promoting diversity and equality in all age groups, and raising concerns of abuse/ neglect. • Collaborated with activity staff to plan and deliver activities including art challenges, sports activities, and teaching.• Ensured the health and safety of large groups of children, ensuring adherence to company policies and procedures.

Southampton, United Kingdom

• Awarded ‘Employee of the Month,’ for commitment and passion towards charity Alzheimer’s Research UK. • Developed high levels of rapport with customers quickly, utilising effective and concise communication techniques. • Engaged with a wide range of stakeholders to gain additional contracts with multiple charitable organisations.

Richmond, Greater London, United Kingdom

• Responsible for overseeing staff, ensuring daily tasks were completed effectively and providing hands-on leadership. • Successfully secured promotion to Duty Manager, driving the highest level of customer service standards consistently.

Richmond, Greater London, United Kingdom

• Completed complex transactions daily and ensured the tills were fully accounted for at the end of the day. • Ensured the venue was always clean and tidy, organising events and ensuring adherence to H&S guidelines.

Southampton, United Kingdom

I motivated my team to work together to provide the visitors with excellent customer service for match days at St Mary’s Stadium.

Bachelor'S Degree, Fooball Studies And Business, Upper Second Class (2:1)

Btec, Sport And Sciences Level 3, D* D* D

A Level, History, C

Gcse’S

- 11 GCSE Qualifications between A-C including Maths and English.