Hi, I’m B.J. de Vries, a dedicated Customer Specialist and seasoned E-commerce professional, steeped in optimizing the synergy of technology, sales, and customer experience to drive operational excellence and customer satisfaction.Educationally, I laid a solid foundation in CMD Communication Multimedia Design at Hogeschool Utrecht from 2011 to 2017. This base equipped me with the imperative skills and knowledge that have been instrumental in my career, steering me towards becoming a keen strategist and executor in the E-commerce landscape.Professionally, I started carving my niche in customer service and E-commerce at Jongeneel B.V. in Utrecht as a B2B E-commerce Specialist from April 2020 to 2022. Here, I wielded a suite of tools like SAP, MS PowerAutomate, Jira, and Confluence to refine operations and uplift the customer experience, with a significant focus on process improvement, strategic customer service development, and promoting a culture of innovation. My efforts here were mirrored in enhanced post-sales interactions and a robust CRM framework that streamlined customer service operations.Furthermore, my entrepreneurial spirit thrived as the Co-Owner & Product Owner at Alberenz from January 2018 to January 2021. Engaged deeply in E-commerce strategy development and optimization, I wore multiple hats overseeing strategy, sales, logistics, and marketing initiatives, contributing significantly to visibility and conversion optimization. I shared leadership and strategic planning responsibilities, leading to streamlined operational leadership and a notable online presence.Currently, as the Customer Support & Operations Lead at NextEnergy, my role is pivotal in building and managing a 27-person customer service team. In a fast-paced, growing organization, I’ve successfully navigated and prioritized initiatives, ensuring not only operational stability but also excellent customer interactions. My contribution to the technological roadmap and systems implementation has been invaluable, steering the company towards a trajectory of sustained growth and operational efficiency.With a camera, passport, or a musical note in hand during my downtime, I continue to explore, learn, and innovate, mirroring my interests of photography, traveling, and music in my professional life’s canvas, consistently aiming for a masterpiece in operational efficiency and customer satisfaction. Feel free to connect!