David De Vries Email & Phone Number

Utrecht, Netherlands

Utrecht, Utrecht, Nederland

In my current role as Customer Support & Operations Lead at NextEnergy in Utrecht, starting from August 2022 to the present day, I have been at the forefront of managing critical operations. My toolkit includes Zendesk Manager, MS Office, Recruitee, Zendesk Explore, Trustpilot Manager, Whimsacle, MS Dynamics, EDSN, Shiftbase, JIRA, Mandrill, Mailchimp, and Outsystems. Here are some of my primary responsibilities and accomplishments:📞 Customer Service Build-up: I took charge of building and managing a robust 27-person customer service team. My focus has been on fostering a culture of excellence in customer interactions, ensuring that our customers receive top-notch support and assistance.🚀 Growth Management: NextEnergy is experiencing rapid growth, and I've played a pivotal role in navigating and prioritizing initiatives to ensure operational stability during this exciting phase. This involves aligning our resources and processes to meet the demands of a dynamic and expanding organization.💻 Technological Strategy: I've been a key contributor to the company's technological strategy, actively participating in shaping the technological roadmap and overseeing the successful implementation of new systems. This includes integrating tools like MS Dynamics, JIRA, Mandrill, Mailchimp, and Outsystems to streamline operations and enhance efficiency.🔧 #CustomerServiceLeadership #OperationalManagement #TechnologyIntegration #StrategicPlanning #TeamDevelopment #StartupOperations

Utrecht, Nederland

During my tenure at Alberenz in Utrecht from January 2018 to January 2021, I held the roles of Co-Owner and Product Owner. This dynamic position allowed me to leverage a wide array of software tools, including Wordpress, ChatGPT, Midjourney, Google Analytics, Google Ads, Adobe Suite (Photoshop, Affinity Photo, Publisher), Boloo Forwarding, Hotjar, Amazon Seller Central, Bol.com Marketplaces, Hubspot, Freshdesk, Jorrt Boekhouden, Fiverr, and the Salient Theme. Here are some of the key responsibilities and achievements from this impactful role:🛒 E-commerce Optimization: I took the lead in crafting and implementing robust e-commerce strategies that were laser-focused on enhancing visibility and optimizing conversion rates. Through data-driven decision-making, we achieved remarkable improvements in our online sales performance.🚀 Cross-Functional Management: My role extended beyond the digital realm as I oversaw the coordination of strategies spanning sales, logistics, and marketing within the e-commerce ecosystem. This required effective collaboration and alignment across various departments to achieve our shared goals.🤝 Business Co-Leadership: As a co-owner of the company, I actively contributed to shared leadership and played a pivotal role in shaping the strategic direction of the business. Together with my fellow co-owners, I was involved in decision-making processes that steered the company towards growth and success.💼 #Ecommerce #DigitalStrategy #SalesConversion #OperationalLeadership #OnlineVisibility #BusinessCoOwnership

Utrecht En Omgeving, Nederland

As a Product Manager at Fresh Sheep, I had the privilege of contributing to the growth and development of the brand from September 2019 to May 2022. During my tenure in the Utrecht region, my responsibilities included:🌟 Advising and Assisting in Brand Development: I played a vital role in advising and assisting in the development of the Fresh Sheep brand. This involved shaping the brand's identity and ensuring its alignment with market trends and customer preferences.🤝 Sourcing High-Quality Distributor Partners: I actively sought out and established relationships with high-quality distributor partners by attending industry fairs and events. This helped expand our network and enhance our product distribution channels.🚀 Strategic Planning and Execution: I was responsible for devising plans and strategies that supported our project goals. This encompassed everything from product development and marketing initiatives to market expansion strategies.My time at Fresh Sheep was marked by a dedication to brand growth, forging strong partnerships, and strategic planning to achieve our objectives. It was a valuable experience contributing to the success of the company.

Utrecht

During my time at Jongeneel B.V. in Utrecht from April 2020 to 2022, I had the privilege of serving as a B2B E-Commerce Specialist. In this role, I harnessed various software tools such as SAP, MS PowerAutomate, Jira, and Confluence to streamline operations and enhance the customer experience. Here are some key highlights of my responsibilities and achievements:🚀 I spearheaded process improvements and automation initiatives that significantly elevated our customer experience and post-sales interactions.🔍 I played a pivotal role in establishing robust customer service frameworks, including the successful implementation of CRM systems and effective complaint-handling procedures.💡 As an advocate for innovation, I led workshops and initiatives aimed at fostering innovative thinking and contributions throughout the organization, promoting a culture of continuous improvement.🤝 I excelled in team leadership, collaborating with colleagues to drive our shared goals and create a positive work environment.🌟 Through my efforts in B2B E-Commerce, CRM implementation, process automation, customer support, and innovation cultivation, I contributed to Jongeneel B.V.'s growth and commitment to excellence in customer service.

Santa Cruz De Tenerife, Canarische Eilanden, Spanje

In my role as a Market Researcher at Bezair Consultancy from October 2020 to April 2021, I played a pivotal role in elevating the organization's performance and efficiency. 🌟 This position involved collecting and analyzing vast amounts of data to empower the business with informed decision-making capabilities. 📊 Furthermore, I took pride in delivering an intricate and dynamic analysis of the Spanish Orthopedic Market, shaping the company's strategy. 💼Here are five key highlights from my experience:📈 Conducted in-depth Data Analysis to uncover critical market trends and patterns.🧐 Applied strong Research skills to gather valuable insights essential for strategic planning.🌐 Conducted thorough Market Analysis to ensure the organization's competitiveness and adaptability.💼 Offered strategic advice as a Business Consultant, resulting in tangible improvements.📊 Produced comprehensive reports and insights, guiding the company towards informed decisions for growth and success.

Utrecht, Utrecht, Nederland

As a Team Leader at Ahold from October 2012 to May 2016, I played a pivotal role in driving team success and fostering a culture of excellence. 🌟 In this role, I led by example and kept my team engaged, motivated, and unwaveringly focused on achieving and surpassing our KPIs. 🚀 Through my leadership, I actively promoted collaboration among team members, ensuring a cohesive and productive working environment. 🤝 Here are some key highlights from my experience:📊 Consistently exceeded KPIs through effective team motivation and guidance.🌐 Cultivated a spirit of collaboration among team members, enhancing productivity and creativity.🏆 Demonstrated strong leadership skills by setting clear expectations and inspiring excellence.📈 Implemented strategies to improve team efficiency and workflow, resulting in measurable performance improvements.💡 Fostered a positive and growth-oriented work culture that encouraged innovation and continuous improvement.

Zwolle En Omgeving, Nederland

As a Horecamedewerker (Waiter) at Multifunctioneel Centrum 'De Bolder' from January 2009 to October 2011, I embarked on my first professional journey in the service industry, marking a significant milestone in my career. 🍽️ This experience allowed me to develop a strong work ethic and hone my customer service skills. In this role, I was responsible for:📋 Providing exceptional customer service by attending to the needs of patrons with a friendly and attentive demeanor.🍴 Assisting in the smooth operation of the establishment by taking orders, serving food and beverages, and ensuring a pleasant dining experience.🤝 Collaborating effectively with colleagues to maintain a cohesive and efficient team.🕰️ Adhering to strict time management to ensure prompt service and customer satisfaction.🌟 Learning the fundamentals of the hospitality industry and establishing a solid foundation for my future career growth.