David Burrell Email & Phone Number

- Spearheaded the development and integration of advanced Business Rule scripts within ServiceNow's CSM module, improving case management visibility and efficiency.- Optimized service delivery by designing and implementing custom workflows, catalog items, and Service Portals, resulting in faster case resolution and enhanced customer satisfaction.- Automated various processes, including case creation from email responses and employee lifecycle management, leading to significant operational improvements.- Led the implementation of secure, scalable HRSD solutions that personalized employee experiences and streamlined performance reviews.- Engineered custom scripts and table architectures that improved data migration, system security, and performance appraisal accuracy.- Collaborated on designing UI/UX wireframes and widgets to enhance the Digital Client Experience, using tools like Figma, HTML, and AngularJS.- Actively contributed to Agile teams, ensuring timely project delivery and fostering cross-functional collaboration.

Atlanta, Georgia, United States

Full Stack Web Developer student, studying Python, React, Redux, Javascript, Node.js, and Bootstrap. Worked with a team of 20 builders to develop web applications.

Peachtree City, Georgia

Provided testing support for product development, reliability and application solutions within the Rinnai America Innovation department and communicated test result data to Engineers, Project Managers, and Supervisors.

Peachtree City, Georgia

Worked as a team to assemble, quality test and crate a variety of demand duo and tankless water heater rack systems.

Pearl Harbor, Hi

Operated, troubleshot, repaired and performed maintenance on submarine sonar, oceanographic and auxiliary sonar equipment; coordinated use of submarine sonar and underwater weapons control systems; analyzed, tracked, recorded, and reported sound produced by surface ships, torpedoes, submarines, evasion devices sonar transmissions, marine life and natural phenomena.