David Decanio Email & Phone Number

Camarillo, California, United States

Camarillo, Ca

Areas of focus-Manage a remote Insides Sales team across the US responsible for over $50M in sales of food safety tests, hardware and software-Manage, develop, and coach a Customer Success Team responsible for new account onboarding, training and customer certification-Lead all product and software implementation for both single site and multisite customers-Maintain customer retention through generating existing customer product sales and customer advocacy-Evolve customer experience based on voice of customer feedback-Develop and manage customer training content -Collaboration with Marketing, IT and Product Management teams to build and improve customer journey and experience-Manage monthly and yearly customer pricingKey contributions:-Created Territory Account Manager commission pay plan-Developed customer onboarding tracking system within CRM-Built customer appointment tools for training and support-Developed KPIs for account training, retention, VOC and inside sales-Built Customer Success and Inside Sales teams-Worked with Product Management, Marketing and RD teams on new product launches-Created VOC surveys and oversaw NPS scores for Technical Support and Customer Installation events-Collaborated with IT to develop CRM system for sales and technical support

Camarillo, Ca

• Maintain and develop existing and new customers through planned individual account support.• Respond to and follow up sales enquiries by post, telephone, and personal visits.• Responsible for supporting sales and business development staff for Hygiena LLC, as well as increasing sales

Michigan And Indiana

-Quarterly business planning and sales forecasting to plan and achieve positive sales growth-Manage 5-7 locations in Michigan and Indiana in sales, merchandising and customer experience -Achieve and exceed revenue sales quotas-Sales presentations and trainings in 1:1 and 1 to many scenarios to both our partners and customers. -Mentor and train Apple Solutions Consultants to foster relationships with both their accounts and their customers.-Create and/or deliver trainings in classroom environments.

Grand Rapids Mi

-Achieve revenue sales quotas-Manage sales, merchandising and customer experience in reseller locations-Train sales staff on Apple hardware, software and services -Sales trainings in 1:1 and 1 to many scenarios-Business planning and sales forecasting