Technical resource for the Americas for the implementation and high-level support of IT services for identity management, access rights, security, WiFi, Office 365, and mobile devices.

Mobile Technology SMEResponsibilities included:- Coordinating with the IT team to manage software licenses, qualify users for mobile Wifi access, VOIP software for PCs & mobile devices, and mobile device management software used for security on corporate-liable and employee-liable devices.- Configuring Michelin proprietary apps, VPN, and Office 365 apps- Performed Troubleshooting of mobile software and hardware in our "Tech Zone"- Resolved incidents tickets and manage mobile software requests- Worked with wireless carriers to order and manage corporate-liable devices including cell phones, tablets, hotspot devices, etc.- Managed cell phone reimbursements for eligible employees per our BYOD policy.- Created instructions/KB articles for internal processes and instructions for user DIY mobile set-up.

Consistently exceeded sales goals and customer expectationsSold with integrity - Discovered customer needs through conversation and engagement. Crafted solutions for each customer’s unique situation.I was selected for Verizon Winner's Circle in 2013 and 2014; reserved for the top 10% of sales representatives in the region based on growth performance and other metrics. My region, Carolinas/Tennessee, was the highest grossing region in the company.Was ranked number 2 in sales for the region in August 2013, and in most of 2014 was ranked in the top 10 of all sales representatives.I was also an instructor for customer wireless workshops as an iOS SME.