- Responsible for conducting training sessions to teach and demonstrate principles, techniques, procedures, and methods of designated subjects. - Presents lectures and conducts discussions to increase students' knowledge and competence, using visual aids, such as graphs, charts, videotapes, and slides. - Observes and evaluates students' work to determine progress, provide feedback, and make suggestions for improvement. - Plans course content and method of instruction. - Prepares outline of instructional program and training schedule and establishes course goals. - Selects and assembles books, materials, supplies and equipment for training, courses or projects. - Administers oral, written, or performance tests to measure progress and to evaluate effectiveness of training.

• Managed EON Private Branch Exchange Digital Telephone system for 5 locations in the South East Texasregion maintaining over 400 digital and analog phones.• Provided support for 500+ users, managed 7 Windows servers and Cisco switches at 7 locations on ActiveDirectory, Exchange, Web-Apps, Mobile Support, and PC Troubleshooting on the Coast Guard Data Network (CGDN)• Managed the IT portion of a 2,500 ft. workspace expansion project, entailing the installation of $35,000worth of telecommunications equipment being installed resulting in swift transfer of computers andpersonnel to the new area.• Installed and maintained 3 security camera systems at 3 locations, each larger than the previous resultingin better security for personnel and vehicles.• Led 10 over-night/weekend upgrade projects which made the Coast Guard able to work more efficientlywithout any downtime.• Designed and installed 4 wireless networks in order to help people utilize their wireless devices to improvemobility around the workspace.• Assisted in the setup of over 20 Cisco Switches for deployment on multiple USCG units.• Successfully tracked 500 computers and monitors over a 20-mile radius in 4 different locations resulting ina zero-loss inventory conducted yearly for 6 years.