David Deeter Email & Phone Number

Los Angeles, Ca

 Use ServiceNow Help Desk ticketing system supporting over 3000 users in a corporate environment  Use SolarWinds Web Help Desk ticketing system supporting over 1000 users in a corporate environment Image, set up and deploy PC workstations Provide both desk side and remote troubleshooting and issue resolution Diagnose and repair hardware issues with desktop and laptop PC’s Dispatch replacement parts using Dell DOSD Remote support using IntelliAdmin, RDP and TightVNC Viewer Windows XP, Windows 7, Windows 8.1 and Windows 10 RSAT – Remote Server Administration Tools Add/remove users and reset passwords using AD snap-in in MMC Add user mailboxes in Exchange server using Exchange snap-in console (EMC) in MMC Add user mailboxes in Exchange online using PowerShell Create generic images for deployment using Sysprep and uploading to FOG Server Image and reimage using FOG Server and Clonezilla. Map users network drives Add network printers to users PC’s Support RightFax, Aspect Proxy Pro Host, SnagIt, Adobe Acrobat Install and configure SQLyog and ODBC drivers Install SQL Server Native Client Install Great Plains accounting software Setup deploy and support Avaya IP phones and digital phones Add/remove station numbers and agent numbers using Avaya ASA Support Plantronics headsets Move/relocate PC workstations and phones

Manage St. Louis, MO VA help desk staff - 10 employeesCo-manage break/fix shop technicians - 10 employeesField customer phone and email inquiries regarding service ticket status Oversee team members under the direct supervision of Project ManagerCoordinate with LA County IT staff to ensure smooth transition for end users during migration processInstall thin clients in DCFS offices throughout LA County as a member of migration teamProvide desktop/deskside support to LA County staff for newly migrated centralized computing in DCFS offices

Disconnect and reconnect desktop computers for internal moves within officesCheck-in and calibrate Alaris PCA, PCU and pump modules in a hospital environmentReplace signature capture devices in home improvement retail centers

Retail music store located in the Stonestown GalleriaProvided customer service, operated cash register, restocked product for a 20,000 square foot music storeDeveloped tracking system to calculate sales. Responsible for projecting sales of new releases, tracking sales and purchasing inventory accordingly

Education record

Graphic Communications