NETWORK MANAGEMENT-------Hardware Environment-Manage 400 endpoints and 5 servers-Manage and configure Windows Server 2019 & Azure-Manage Access Point configurations-Configure Fortinet Firewall Software Administration-Active Directory-Group Policies-Exchange Management-Microsoft Admin Center-Synology Business Backups-PDQ Deploy & InventoryFINANCIAL MANAGEMENT-------Annual Budgets-Oversee $240,000 yearly budget-Manage 7 cost center budgets -Research, negotiate, execute all IT contracts-Saved $3,500 by removing duplicate IT infrastructureSTRATEGIC PLANNING-------Organizational Initiatives-Develop annual Organizational Technology Plan-Institute Routine Preventative Maintenance Plan-Create Protocol and Procedure Policies Construct Disaster Recovery incident response plan-Insulate mission critical functions for business continuity-Establish redundancies for cybercrime/security breaches-Create physical, virtual and air-gapped backup systems-Devise Resolution protocols and procedures-Up-to-date network mappingPROJECT MANAGEMENT-------Student Safety-Researched and implemented Monitoring software for at-risk behaviorsRELATIONSHIP MANAGEMENT--------Focus on customer service and relationship building-Problem resolution and triage manager Tier I-III-Train IT Summer Intern in Tier I techniques -Oversee a 4 Student Tech Support team -External representative to vendors and contractors********

STRATEGIC PLANNING-------------------Construct Disaster Recovery Response plan for business continuity, insulating mission-critical functions from cybersecurity breaches.-Design IT infrastructure for new $15.2 million building with focus on future adaptability, reliability and ease of maintenance.-Identify bottlenecks and prioritize investment in cloud and virtual technology with an eye towards the future.NETWORK MANAGEMENT-------------------Manage 120 users, 200 endpoints, 10 servers, 4 locations-Move from physical to virtual servers to match industry standards-Manage Cisco, Fortinet, Sonicwall Firewall LAN/WAN configurations-Configure VLAN on HP and Cisco switches -Manage and configure Windows Server 2019-Manage Aruba wireless programming and Access Points-Implement Splashtop and LogMeIn remote management-Research and implement Slack communications solution-Migrate VPN dependent SMB Network Drives to Google Drive -Create backup systems using physical and virtual redundanciesBUDGETING----------Manage $137,000 yearly budget-Research, negotiate, execute all IT software and hardware contracts-Manage Microsoft, Adobe and other 3rd party licensing-Migrate organization from Exchange to Gmail, saving $10,000/yr-Move organization from physical to virtual phones, saving $30,000SUPERVISORY------------Train IT staff in internal customer service and relationship building-Oversee computer inventory, deployments and upgrades strategy-Train IT staff in basic Network Administration-Set SMART goals, objectives and key results for IT staffCUSTOMER SERVICE-----------------Comprehensive understanding of all end user software and hardware-Resolve hardware and software issues with a focus on customer service-Provide on-call technical support for all major network issues

RELATIONSHIP MANAGEMENT-----------------------------------Communicate with major hospital event committees-Manage functional work groups, including the Trauma Burn Unit Fundraiser and Breast Health Awareness FundraiserDATABASE MANAGEMENT------------------------------Configure Blackbaud database system reports-Expert knowledge of back-end database configurations