• Implemented and rolled out a new POS system as well as a Learning Management System (LMS), including content.• Supported franchisees from the initial award by developing a comprehensive store opening program which including, identifying real estate, negotiating leases, leveling bids, developing construction timelines. Implemented and coordinated build-outs, including developing training, new hire documents, marketing and launch materials. • Enhanced franchise development documentation, and materials, created a website including site locator and online pet appointments.• Managed corporate location, creating a new retail experience to enhance customer touchpoints, increasing store revenue and profitability.

Working closely with the executive leadership team, I engineered and executed strategies driving multi-stage global market penetration. To this effect, I led annual strategy and financial planning meetings, deployed a play book of introductory and guerilla marketing strategies, and cultivated and sustained existing partner and new business relationships.My achievements included:• Spurring a compound annual growth rate (CAGR) increase of 54% through the strategic development of new international partnerships and creation of a playbook for local marketing initiatives, merchandising, training, and site development.• Directing the opening of 20+ new franchised retail stores within four countries achieving 25% YOY revenue growth.• Leading the negotiation and closing of multiple country-level development plans spanning the Latin America (LATAM), Asia, and Middle East/North Africa (MENA) markets.• Leading the design of the new 2017 global digital ecommerce strategy for China, with outcomes including launch of a new digital collaboration with Macy’s China and rollout of new back-end IT systems, with the project completed four months ahead of schedule and under budget.• Heading the personalization pillar as a member of CEO’s Innovation Task Force, with my contributions including concept renderings, proforma P&L, and rollout test strategy for a new experiential concept.• Led US Business Development including Merger and Acquisition - built financial models and business accounting. Conducted legal due diligence and negotiations. Responsible for sourcing, evaluating and executing integration strategies.

Driving the success of an international market expansion program, I designed a three-year growth strategy and guided execution to include sourcing, onboarding, and supporting a network of franchise partners worldwide. I also advised on means of improving store traffic and brand awareness.My achievements included:• Fostering a 27% YOY revenue growth coupled with a 534-point (basis point, BPS) margin improvement.• Delivering a 27% increase in country revenue through the deployment of retail training and operations strategies and development of a new store look to support the premium nutritional brand vision.• Achieving a 40% reduction in order lead times alongside a 25% increase in fill rates and a 15% reduction in shrink by building a custom audit solution and streamlining the supply chain.

I oversaw business development operations across the MENA, LATAM, and South America (SA) offices as well as business activities within two third-party warehouse facilities and 12 country distribution networks. Beyond producing six-month rolling forecasts, controlling warehouse inventories, and maintaining P&L accountability, I also liaised with partners in Asia to maintain production schedules, minimized lead times and quality control issues, and supported new product development and implementation of global launch strategies. My achievements included:• Delivering a global CAGR increase of 62.19% over my tenure and engaging a new pricing matrix generating a 15% YOY revenue increase.• Overseeing the production of three RFP proposals yielding multimillion-dollar contracts.• Spearheading the development of a distribution network spanning a dozen countries to enable the successful launch of a branded plumbing fixture line into three international retailers.• Securing meetings with government officials in Mexico to establish water reduction programs and leading the negotiation process for a grant to build an international factory. • Ensuring the successful rollout of a new plumbing fixture line, leading the collaborative processes for product design, branding, and critical market strategy development.• Creating a new sales dashboard improving the analysis of weekly margins and AP/AR for the entire enterprise.

As a Business Development Associate, I actualized localized marketing, promotions, and public relations strategies through close collaboration with a team of global agencies. I also steered the development and production of digital and print materials while capitalizing on opportunities for improving cross-market positioning.My achievements include:• Boosting revenues by 24% by leading the creation and launch of a new line of energy conservation products expanding the portfolio by 300+ SKUs.

• Managed customer phone center• Responsible for resolving escalated customer problems, order placements, and employee training (ordering systems and proper SOP). • Asked back for 2009 Holiday -- Promoted to Floor Lead Supervisor providing training for new hires and overseeing the call center.