Founding team member of the Entergy Texas Program at Leidos. Assisted in developing the processes and procedures that current and future team members would eventually incorporate.Formulated and assembled underground distribution packages for new residential constructions for Entergy Texas. Crafted design sketches, cost estimates, and bills of materials using GIS software such as OpenUtilities Designer by Bentley, GDT Designer by GE Smallworld, and Pole Foreman. Performed various analytical distribution calculations, including revenue and CIAC, electrical load demand, voltage drop, flicker, structural analysis, sag profiles, and pulling tension calculations.Managed and coordinated various projects simultaneously from inception to construction as the Lead Engineer, applying strong knowledge of NESC and client-specific standards to meet client deadlines.Facilitated regular and effective communication with project developers, ensuring timely achievement of milestones and adaptability to evolving scope requirements.Served as the QAQC Lead to ensure the team’s designs and calculations met Entergy’s standards.Performed field inspections for overhead, underground, residential, and commercial facilities as needed.Created materials to train new employees on Entergy’s standards, processes, design guidelines, and project workflows while mentoring multiple engineers to streamline the onboarding process and improve efficiency.

Performed hardware and software repairs, preventative maintenance, and troubleshooting on computers, iPhones, and other electronics.Implemented new and more efficient practices and procedures to establish a new culture focused on customer obsession. Improved customer satisfaction by over 30% with customer satisfaction never falling below 70%. Consistently led the precinct in computer repairs completed per hour.