David Devera Email & Phone Number

• Relationship Building-Developed business and personal relationships with small and medium size business owners and decision makers.• Customer Service-Insured that all customer service issues where handled in a timely and understanding manner and that all of my customers felt like they were a guest in my home.• Supervision-Supervisory experience of between 6 and 32 employees.• Training and Development-Implemented sales and product knowledge training for up to 32 employees in order to improve their daily sales performance and to create career action plans to assist them in attaining career goals.• Organizational Development-Insured company policies were followed and implemented new directives from home office. Created new policies at local level to streamline work flow as needed.• Succession Planning-Coaching and mentoring sales staff to help meet company promotion objectives. Recruited top talent.• Employee Relations-Insured that all issues where handled in a timely and diplomatic manner.• Computer Skills-Skilled in Microsoft word and Excel. Some experience with PowerPoint.• Employment-Experienced in hiring/termination, performance reviews, interviewing, and determining compensation.• High acumen for learning new information-Learned entire sales campaign for First Horizon Merchant services and implemented sales force training within two weeks of exposure to client.• Time Management-Set priorities of workload based on which aspects would have the most immediate impact on customers.• Personality Traits-Self starter, leader, team player, goal oriented, diplomatic, creative, and persistent.

Listed skills include Customer Service, Leadership, Microsoft Word, Salesforce.Com, and 4 others.

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  Appalachian State University

  Music