David Devine Email & Phone Number

Kildare, IE

County Kildare, Ireland

• Act as central point of escalation for front line issues for customer and support teams
• Support internal teams to analyses customer technical problems with respect to customers business needs eg. operational, financial, SLA/SLO objectives are acknowledged and prioritized
• Coordinate efforts from all relevant parties (internal/external) to ensure customer needs are met
• Manage internal and external executive communications along with continued progress updates as and where necessary
• Interfaces with customer on behalf of senior management via customer meetings and written communication.

City Of Johannesburg, Gauteng, South Africa

• Dedicated Sr. Account Service engineer for some of the largest Dell EMC customers within Southern Africa
• Deliver on time results from break fix/ preventative maintenance/ customer escalations/ account admin/ tech refresh projects
• Working with support and account team to deliver positive customer experience and communicate with cross-functional teams through daily/weekly ops reviews as needed
• Proactively improving and growing Dell EMC business by informing customer it latest offerings that would benefit customer businesses
• Maintained regular upskilling on latest codes/hardware products to best serve customer needs
• Building strong relationships with customer ensuring their confidence in the company and their products

Ovens, County Cork, Ireland

• Sr. Systems Test Technician working on the EMC high end storage products
• Hi Pot, Power Up, Test and Debug problems encountered within the Symmetrix and ClarIIon/VNX & Celerra ranges.