Excellent team player and enjoy developing new skills and taking on new challenges.
-
Csm Dell And EmcDell TechnologiesKildare, Ie -
Csm Dell/EmcDell Technologies -
Customer Escalation ManagerDell Emc Mar 2017 - PresentCounty Kildare, Ireland• Act as central point of escalation for front line issues for customer and support teams• Support internal teams to analyses customer technical problems with respect to customers business needs eg. operational, financial, SLA/SLO objectives are acknowledged and prioritized • Coordinate efforts from all relevant parties (internal/external) to ensure customer needs are met• Manage internal and external executive communications along with continued progress updates as and where necessary• Interfaces with customer on behalf of senior management via customer meetings and written communication. -
Customer Service EngineerDell Emc Nov 2003 - Mar 2017City Of Johannesburg, Gauteng, South Africa• Dedicated Sr. Account Service engineer for some of the largest Dell EMC customers within Southern Africa• Deliver on time results from break fix/ preventative maintenance/ customer escalations/ account admin/ tech refresh projects• Working with support and account team to deliver positive customer experience and communicate with cross-functional teams through daily/weekly ops reviews as needed• Proactively improving and growing Dell EMC business by informing customer it latest offerings that would benefit customer businesses • Maintained regular upskilling on latest codes/hardware products to best serve customer needs • Building strong relationships with customer ensuring their confidence in the company and their products• Strong technical aptitude for trouble shooting performance/hardware, working customer teams to resolve issues -
Senior Test TechnicianDell Emc Jun 1998 - Nov 2003Ovens, County Cork, Ireland• Sr. Systems Test Technician working on the EMC high end storage products • Hi Pot, Power Up, Test and Debug problems encountered within the Symmetrix and ClarIIon/VNX & Celerra ranges.
David Devine Education Details
-
Electrical And Electronics Engineering
Frequently Asked Questions about David Devine
What company does David Devine work for?
David Devine works for Dell Technologies
What is David Devine's role at the current company?
David Devine's current role is CSM Dell and EMC.
What schools did David Devine attend?
David Devine attended Institute Of Technology, Carlow.
Who are David Devine's colleagues?
David Devine's colleagues are Mohan Teja Mukka, David Giles, Brian Lassiter, Stacy Weaver, Andra Bodnar, Jerome Solomon, Hicham Seddiqui.
Not the David Devine you were looking for?
-
-
1leaseplan.com
-
David Devine
Founder At Platinum Financial Planning | Financial Planning Specialist For Business Owners | Aibf Business All-Star Wicklow Small Business Of The Year 2024 | Entrepreneur | Investor | Ai AdvocateBray1irishlife.ie1 +353879XXXXXX
-
David Devine
Ireland -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial