Svp, Technology Operations Senior Manager - Enterprise (Doe) Devops Engineering - Operations
San Francisco, California, Us
-Manage an organization of 100+ resources (FTE, Contractors) in an agile environment. Provide operational oversight for a similar sized organization located in India.-Orchestrate frontline support for 2000+ Applications that run on DevOps tools that comprise the Continued Integration/Continued Delivery(CI/CD) product service offering (GitHub, Jenkins, TFS, Artifactory, Urban Code Deploy, Sonar, Fortify, CheckMarx, BlackDuck). -Responsible for Technology Enablement & Pipeline (TE&P) Platform Service and Availability on which the tools run, ensuring platform wellness and high availability given criticality of the pipeline. -Own and deliver Operational Excellence and Service Strategy, driving optimization and continued SLA improvement. This includes responsibility for Support Ticket Analysis/RCA activities and outcomes that lead to ticket avoidance for all TE&P Operations. -Partner with TE&P CI/CD product on strategy and development and subsequent implementation and adoption of CI/CD products across Enterprise CIO organizations.-Partner with Enterprise CIOs and their organization, consulting on their support requests and understanding their requirements to provide applicable solutions.-Partner with TE&P CI/CD product and engineering teams to ensure effective solution analysis, prioritization and backlog management, development, testing, implementation, and maintenance of features specific to Operational support.