Technical Scope: MS Office (Word, Excel), WordPress, Google Docs, Jira, Copyscape, Hemingway, GrammarlyProduced original web content related to the commercial and industrial lighting industry. Wrote summaries and FAQs for website product categories. Composed blog articles that covered a wide variety of topics. These topics included lighting product education, industry standards & certifications, commercial & industrial energy efficiency, product buyer’s guides, electrical contractor resources, facility management software reviews, and basic electronics knowledge.

Technical Scope: MS Office (Word, Excel), AmeriCommerce, Shopify, Excelify, Quire, Google Analytics, Search Engine Optimization, Nuance Power PDFDirected, managed, and input data for industrial, commercial, and residential lighting products on company websites. Constructed product web pages via content management systems. This included importing images, technical files, and videos. Produced original web content for metadata, blog articles, and social media posts to assist with marketing efforts and promote improved user experience. Collaborated with purchasing and sales departments to continuously add, update, and edit thousands of products. Enhanced web page Search Engine Optimization (SEO).

Technical Scope: MS Office (Word, Excel), PDF Converter Pro, FileZilla, AmeriCommerceOrganize and input industrial, commercial and residential lighting product data for sale and distribution. Build product web pages by means of content management system to import images, documents and video. Collaborate with manufacturers to update product specifications and pricing. Consolidate lighting product options in order to assist with marketing efforts and promote improved user experience.

Orchestrate the offsite and onsite technical support and validation of MS Windows-based telemetry data acquisition / analysis systems. Work collaboratively with client personnel to ensure effective management of accounts with pharmaceutical R&D, academic, and scientific research organizations. Key Highlights:• Provide diagnosis, troubleshooting, repair, and reconfiguration of hardware / software. • Provide consulting services to ensure that decommissioned systems and associated data files were in compliance with FDA GLP (Good Laboratory Practices).

Developed and serviced accounts focused on assessing client needs and developing customized biological research software solutions. Designed and tested new applications for cardiovascular, neurological, and pulmonary data recording / analysis. Worked collaboratively with client personnel, forging productive relationships to ensure effective management of accounts with pharmaceutical R&D, academic, and scientific research organizations as well as US Department of Defense.Collected and communicated user requirements throughout software lifecycle, following close analysis of operational platforms and comprehensive client interviews. Performed the on-site installation / configuration of software. Provided diagnosis, troubleshooting, repair, and reconfiguration of hardware / software. Implemented systems into client network platforms. Authored detailed documentation, test scripts, and user manuals focused on installation, training, and technical support in compliance with FDA GLP (Good Laboratory Practices). Delivered user training.Key Highlights:Achieved and maintained superior levels of client satisfaction and retention through quality servicing and product development.Enhanced testing and installation performance quality through strategic streamlining of Standard Operating Procedures.Facilitated system improvements through analysis of user requirements and recommendation of key additions / modifications.Played a key role in business development by supporting marketing and sales efforts through product demonstration at trade meetings and client sites.Key Projects:Orchestrated the onsite installation and validation of MS Windows-based telemetry data acquisition / analysis systems, including integration, support, and user training.Spearheaded development of sleep analysis software application that enabled examination of EEG and EMG signals for scoring individual 30-second epochs in order to establish sleep stages. Product resulted in new market for company.

Serviced a wide range of clients for this leading provider of technology consulting services. Performed expert system testing specializing in web-based as well as client-server-based service order software utilized by large telecommunications-based client.Key Highlights:Elevated project management performance with the development / implementation of database interfaces on Lotus Notes server.Successfully improved troubleshooting related to companywide online training application by 50% with the establishment of a technical support process.

Delivered IT consulting services focused on optimizing the performance of technical platforms and products within diverse client environments.Key Highlights:Completed century compliance remediation, recommending fixes to ensure compatibility.Impacted the overall quality of assigned software applications through testing.