• Responsible for managing numerous cross-functional departments.• Successfully managed the business while doubling revenue in a 3-year period.• Dedicated effort and sustained improvement of the customer experience through the implementation of process changes and collaboration between the customer care and operations teams resulting in less customer inquiries while increasing daily freight volume.• Development of leadership resources through coaching, support and mentorship utilizing a strategic mindset to align with customer satisfaction.• Active participant in business development activities that resulted in revenue growth and fostered strong customer relationships.• Lead the operations team in the development of robotic process automation and AI for customs documents and order entry processing.• Strategic planning experience while acting as a contributing member of the Polaris Transportation Advisory Board.

Same Day Worldwide• Responsible for National Hub, 2 terminals in Ontario and interline partnerships. • Implemented cost controls and vendor selection process. • Improved national on time service with efficient line haul departures and capacity utilization.• Reduced loss damage cargo claims through coaching programs related to freight handling methods.• Built trust with owner operator fleet through quarterly meeting along with implementing an on the job supervision program.• Streamlined the E-commerce home delivery process by taking control of the delivery from point of induction into the network.

• Managed the overall operation of one “A” (Guelph) terminal and two “C” (Stratford & Brantford) terminals which included responsibility for administration, warehouse, P&D activities as well as a staff of 9 Unit Managers and 200+ employees.• Coached, mentored and empowered Unit Managers through continuous feedback, performance and career development, talent and succession planning and strategic direction.• Sustained a harmonious labour environment and fostered a solid working relationship with the Chief Steward and Business Agent.• Managed external ISO Quality Audits in 2011 with successful results of zero non conformances. • Drive and focus on safety, reducing both the number of injuries and lost days to injury year over year.• Tackle Hunger Drive, most successful drive in 2012 raising 3,500 lbs of food and $4,000 for the local Food Bank.• National Environmental Health & Safety Award winner, 2011.• Recipient of the Circle of Excellence Award, 2008.

Terminal Manager - Stratford, Ontario• Responsible to supervise, lead, coach, performance manage and schedule for a staff of 47 unionized and non-unionized employees.• Exceeded budgeted performance standards for the terminal through load balancing, accountability and teamwork.• Successfully developed and mentored a Unit Manager and Lead Hand from entry level positions.• Recognized nationally for providing outstanding customer service (2002 “C” Terminal of the Year).Unit Manager - Guelph, Ontario• Responsible to supervise, lead, performance manage and schedule for a staff of 40 unionized employees.• Established high on-road standards through reduction of hours, additional training and modified route structure.• Communicated and evaluated workplace safety, resulting in an 18% decrease in accidents and a 30% decrease in personal injuries.