• Facilitate effective communication and coordination among managers, care coordinators, hospital staff, and patients to ensure seamless delivery of healthcare services• Process and prioritize over 50 home care service referrals weekly, ensuring adherence to guidelines and completeness of patient data.• Handle inquiries on patient information, documents, healthcare service availability, and missing information through calls, emails, and MS Teams messages daily.• Manage over 120 active referrals, reviewing and updating client data weekly, uploading various hospital documents, and discharging services for recovered or re-admitted patients.• Oversee the reception and transmission of over 50 confidential documents weekly, adhering to PHIPA policy.• Coordinate monthly office supply requests and manage equipment setup for team members.• Provide remote support to other hospital teams during their team assistant's absence.• Train and onboard new team assistants.• Assist with user experience testing for updates to the client health record information system, provide feedback to developers, and train colleagues on new system functionalities.

• Handled over 100 calls, chats, and emails weekly, addressing account questions, loyalty program inquiries, online movie rentals, theatre-related concerns, and technical support issues.• Facilitated pre-sales and post-sales of online tickets, digital movies, and gift cards, including processing refunds and order modifications.• Reviewed account activity to identify and analyze fraud concerns, providing resolutions or escalating issues requiring further investigation.• Collaborated with various departments and IT team to provide technical support and accurate answers to customer inquiries.• Managed escalated concerns from other guest services representatives, resolving difficult customer issues promptly.• Assisted customers with orders and payment issues, reviewed and updated loyalty program accounts, and made necessary changes to ensure accurate and up-to-date account information.

• Lead the daily unit opening and closing procedures in Outtakes, Concessions and XSCAPE• Supervised and supported 5-20 cast members across all 3 units to ensure food quality, safety and service standards were met and maintained• Assisted with training new cast members and cross-training of senior cast members• Oversaw merchandise and food inventory activities, including stocking and shipment receiving• Managed all housekeeping duties across all 3 units to ensure that safety and sanitary standards are met and food equipment are serviceable • Resolved guest concerns regarding food quality, service or accommodations• Performed various management duties as needed

• Communicated information about food menu items and promotions• Processed payments at cash register without any shortage• Followed procedures for safe food preparation, assembly and presentation• Maintained cleanliness of food preparation areas and equipment• Assisted closing manager on recording food and merchandise inventory• Employee of the Month - September 2014

• Maintained and organized merchandise in the store.• Communicated information about the merchandise and promotions.• Assisted customers with their problems and needs.