David Dippold Email & Phone Number

St. Louis, Mo, Us

Marriott St. Louis Grand

Jw Marriott Chicago

Gaylord National Resort & Convention Center

Gaylord National Resort

-Direct reporting manager for 7 managers and 32 front desk agents at a 2,000 room convention hotel. -Increased arrival GSS score from 65.5 to 70.9 YTD. Ranked #1 in Gaylord brand for arrival GSS.-Achieved AES score in Front Office area of 80% in 2015 – 20 point increase from 2014.-Developed, implemented and revised the process for front desk service observations, front desk accounting adjustments and front desk agent balanced scorecard reviews. The implementation of these processes has led to an increase in organizational capacity and has served as a model for other departments within the hotel. -Fostered a growth orientated, forward thinking environment which has lead to over 45 Front Office associates promoted to roles of greater capacity within Marriott International.

Gaylord National Resort, National Harbor, Maryland

-Assistant Executive Housekeeper at full-service, 2,000 room AAAA property.-Direct Reporting Manager of over 300 STARS under a Collective Bargaining Agreement.-Responsible for scheduling of all hourly ambassadors, and ensuring that the 9 million abor budget was in line with budgeted forecasts. Reduced overtime by 245,000 dollars from 2013 actuals to 2012 actuals for a 48% reduction in overtime expenditures.

Renaissance Grand St. Louis Missouri

- Assistant Housekeeping Manager at full-service, 1000+ room double AA property.- Direct Reporting Manager of over 100 ambassadors and 3 interns under a Collective Bargaining Agreement.- Responsible for scheduling of all hourly ambassadors, and ensuring that the labor budget was in line with budgeted forecasts. - Managed change, including the closure of 150 rooms and the elimination of the hourly supervisor inspector position

Renaissance Grand St. Louis Missouri

- Completed Management Development Program in Room Operations including Front Desk and Housekeeping.- Received exposure to aspects of the front office including manager on duty, rooms control, night audit and revenue management.

Ames Iowa

Mvci Newport Coast Villas, Newport Beach, California

- Food and Beverage Intern at a 700 room resort.- Received exposure to aspects of F&B Management including purchasing, pricing, food safety, MICROS, and operational strategies.- Created a business plan for a poolside beverage snack cart. Responsible for the day-to-day operations of the beverage snack cart.

Ames, Ia

Bachelor Of Science (Bs), Hotel, Motel, And Restaurant Management

Education record