David Dirgo Email & Phone Number

Pine City, Mn, Us

Forest Lake, Mn

1. Deliver Value and Develop relationships with customers. 2. Teamwork. 3. Educate, inform and share knowledge with customers and other associates. 4. Remain up-to-date and demonstrate working knowledge of the job - effectively utilizes internal processes, systems and technology and participates in training relevant to position. 5. Adaptability/Flexibility*: Demonstrates willingness to perform work outside assigned area adopting a whole store attitude, grasps instruction. 6. Complete other duties as assigned.

Pine City, Mn

Rush City, Mn

• Manage staff at Golden Living Center including – scheduling, payroll and budgets.• Insure company SOP procedures are followed. Federal and State Health Care compliance are meet or exceeded.• Manage, mentor and train staff to create a teamwork environment to include, HR, Payroll, Budgets, Ordering, Planning and Quality Control.• Adhering and enforcing company policy and procedures while giving the best customer service.• Other duties as needed for our customer and stay within ABM compliance.• Monitor daily cleaning of 49 rooms – including striping and waxing of floors.• Building maintenance – as needed.

Manage branch offices, increasing revenue and placements ratesDevelop a recruiting program for Temp to Hire and skilled positions Schedule and conduct pre-interviews to determine if customer 's requirements are metMarket qualified candidates to ClientsCommunicate with all levels of employees at Client to build rapport, take orders, provide status reports and resolve conflictsMeet Client requirements, drug screen, background check, reference check, orientation program, safety training, harassment and discrimination training and awareness in accordance with state and federal law and Client and company proceduresManage application process and audit completed applications for accuracy and adherence to state and federal law and company standard operating proceduresManage and audit temporary employee personnel records through complete and accurate documentationManage incoming and pending orders ensuring that all orders are filledCreate and audit pre-employment packets and paper workAudit quality of placements, post placementManage the delegation of tasks to office staff to ensure superior customer service and satisfactionAudit all worker's compensation claims paperwork and documentationFollow up on all workers' compensation claims including investigations, communication with affected employee and worker's compensation claims managerFacilitate the Client handoff process to obtain Client-specific requirements Perform weekly performance calls to monitor Client satisfaction Manage, update and audit Client records through complete and accurate documentationManage all conflict resolution with office staff, temporary employees and ClientsTrain and coach office staff in all aspects of their job

Houston, Texas Area -

Waste Management Corporate Office: Houston, TX 1998-2009 Business Analyst / System Support Gathering and analyzing business requirements, which produced specification documents. Directed and facilitate the training program for local staff. Successfully trained over 400 employees from multiple departments’, upper management to data entry personal, resulting in increased productivity and accuracy•Presented weekly status reports to senior management allowing for a consistent organized analysis of business metrics by senior management•Provided new effectiveness of the software by communicating the internal system development team the needs of the site from the software•Installed and trained site personal on the new software application at over 200 sites across North America, resulting in consistent and through understanding of the new software by all employees•Efficiently coordinated training schedules and ensured equipment space and availability to better facilitate training processes•Identified software requirements for systems through the analysis of regional operations•Create improved site efficiencies and productivity by utilizing approved and proven practices and procedures•Gathering and analyzing system data, developing queries to meet special reporting requirements•Liaison between business users and IT technical teams, documenting system requirements for development teams•Deployed, trained and supervised the rollout of new hardware/software at 200 landfill and transfer stations across the North America•Provided shared 24/7 helpdesk support throughout the US and Canada, enabling internal customers a go to resource for software questions.

Managing the day to day operation of a Solid Waste and Recycle division with revenue of 1.4 million monthly. Analyzed driver and fleet needs to provide the highest standard of customer serviceImplemented new routes by coordinating changes with division management, route supervisors and drivers - reducing number of truck hours by 20%, resulting in division savings of 250,000 annuallySupervised a staff of 30 drivers, several dispatchers and provided weekly status route revenue reports to upper management for (pricing for profit) analysisProvided reliable and quality refuse service for over 30,000 commercial customers Maintained a safe working environment by conducting weekly training sessions and daily safety and accident preventionImproved efficiency by recording and evaluating route and driver productivity through analytical reports, increase productivity by 10%Fulfilled compliance issues required by the state and federal government. Complied with all federal government and OASHA regulations, thus eliminating potential litigation and fines for non-complianceCreated and distributed weekly productivity status reports to senior management for monitoring actual work compared to down time

Associates, Homeland Security, Law Enforcement, Firefighting And Related Protective Services, 2.90

Education record

Associate'S Degree

High School