David Do Email & Phone Number

Houston, TX, US

Houston, TX, US

Houston, TX, US

• Served as the vCIO and Senior Systems Engineer to our clients, nurturing professional relationships to become our clients’ trusted advisor/partner by passionately delivering remarkable customer experience and success.
• Internally served as a Team Lead managing 6-8 engineers and their development and morale, as well as improving internal business workflows and efficiencies.
• Evaluated risk and managed client stakeholder relationships throughout the course of project lifecycles to ensure proper communication and proactive project planning.
• Conducted business reviews and assisted clients in creating technology road maps that align technology with defined business objectives.
• Calculated and evaluated IT finances/budget on a project and/or annual basis to ensure continued project profitability and/or alignment with client budget.
• Provided end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations, and identity and access management.

Houston, Texas, US

• Provided Tier 1-3 analytical and technical Citrix/desktop/server support and administration for 600+ users in 70+ operating branches in US and CA.
• Developed in-house policies, protocols, and procedures to meet SLA's and performance goals.
• Created and implemented inventory tracking and QC protocol for help desk.
• Configured, deployed, and supported over 1000+ end-user devices including cellular devices, desktops, laptops, and tablets.
• ASA Firewall, DNS, and TCP/IP troubleshooting and support with network utilization and bandwidth monitoring.
• Deployed and configured wireless AP's to branches.

Houston, Texas, US

• Provided Tier 4 Escalated Desktop and Server Support for IT managed services including on-site and remote technical assistance, LAN/WAN/NOC administration, security solutions, and systems installation, configuration.
• Imaged and deployed Windows 7/8 devices.
• Provided on-site and remote Xerox network printer support for St. Luke Episcopal Health System.
• Designed and implemented QC, delivery, and local set-up protocol of A/V and networking equipment for various local client events, ie. presentations, concerts, meetings, etc.
• Served as IT Managed Services Consultant building client base for company, leading to 3 new client companies signing under new Managed Services Initiative.
• Performed site surveys and presentations to potential managed services clients.

• Provided on-site and remote desktop/server support for 10+ users in local office.
• Planned, designed, implemented, and managed entire network infrastructure, including custom server and desktop build.
• Upgraded infrastructure from Windows Server 2003 to 2008.
• Migrated all desktops and laptops from Windows XP to Windows 7.
• Configured and deployed Symantec Endpoint Protection for devices.

Houston, Texas, US

• Provided remote Tier 1 desktop hardware/software support for call-in users.
• Documented actions by completing forms, reports, logs, and records using Remedy.
• Assisted in the installation, configuration, repair, and troubleshooting of various internal and customer-based computer systems and related hardware.
• Responsible for analyzing, building, testing, and implementing of information systems and solutions per case basis.
• Responsible for developing, deploying and following project schedules, plans, reviews, and timelines.
• Tested and analyzed system configuration against requirement documents during implementation.