David Dolgin Email & Phone Number

Hired on an 18-month contract to assist with desktop support and establish a comprehensive asset management program. Initial duties included imaging of all assets via SCCM, creation of new asset objects in Active Directory, level 1 and level 2 desktop support to all in-house and global users, remote access via Remote Desktop & Skype. Creation, documenting and assigning work tickets via Service Now ticketing app. Reconciled assets in Active Directory and Service Now. Performed audits for asset tracking.

East Brunswick, New Jersey, Us

Hired on a full-time basis to join the existing IT team. Main duties included remote desktop support using VNC, remote site network support, in-house desktop and network support, Windows 7 migrations, creation of images, imaging of pc’s using Acronis True Image, Total PC Recovery and EaseUS Todo Recovery. Pc maintenance and repair were also part of my responsibilities. *Coordinated installation of Windows 7 PC upgrades for billing and scheduling departments. *Designed and built a new imaging bench/center to allow imaging of up to 10 computers at a time. This resulted in a faster turn-around and more efficient deployment process. *Built new images for billing dept. and dept. managers. *Created an indexed library of images for new computers and pc replacements. *Streamed-lined the imaging process for new and replacement deployments utilizing EaseUS Todo Recovery, Acronis True Image and Total PC Recovery. *Performed network cabling identification utilizing networking tools such as Fluke and Klein. *Coordinated Java 1.85 upgrade for billing department for use with Groupcast.*Updated install documentation for Marketware 11 to reflect new requirements for new build version *Currently building a SCCM test lab environment for possible future SCCM deployment in the enterprise

This was an open ended contract providing supervision of a 10 person technical team. Serving as the technical liaison between the clients and the technical team, I was responsible for technician assignments via the Remedy ticketing system, asset management & recovery, tracking all incident closures to assure proper closing procedures are followed. This was a mixed asset environment containing both Windows 7 and Mac OSX operating systems as well as Ipads and Ipad minis. *Reorganized equipment storage: Resulting in a more efficient/cost effective inventory process. *Charged with an Asset Recovery Project: Recovered 15 “lost” assets. Result was additional cost savings. *Created an Asset Recovery Procedure Manual used in conjunction with existing Standard Operating Instructions. Result was an increase in asset recovery. Secondary result was better asset recovery efficiency across the enterprise. *Set up weekly cross-departmental staff meetings: Result was better communication between interacting departments & more efficient service provided by all technicians. *As the HR Liaison between KST/Maintech and Lockheed Martin, I created better lines of communication and handling of all related incidents between KST/Maintech employees and Lockheed Martin.

This was a 6 month contract providing internal and field support for all Turner Construction sites in the San Jose area. Consistently delivered superior customer service, expertise and issue resolution to all users across the enterprise. Responsibilities included but were not limited to laptop life cycle replacements, data migration, application installation, network troubleshooting, help desk support, incident creation, resolution and tracking using Altiris. *Active Directory: created new users, nodes. Provided user/node description, inventory tracking.*SCCM: Deleted old equipment, pushed images, software installs and updates to new and existing nodes.*Altiris: Created, resolved, closed and tracked incidents.*Provided expertise to the creation and set up of building trailers at jobsite locations, including procuring all necessary communication equipment.*Provided support for all A/V setups both internally and remotely.*Equipment setup/replacement including routers, switches and servers

A long term contract for the NJ Department of Taxation, life cycle equipment replacement. Performed user data migration, application installations and software configurations. Responsible for asset tracking using HP Service Center, Active Directory and SCCM.* HP Service Center: Retire old equipment, label new equipment as installed and assign user to the new equipment.* SCCM: Located old equipment and removed/deleted from SCCM using the SCCM Configuration Manager Console.* Active Directory: Located old equipment and deleted from Active Directory

Sold consulting services, network and computer service maintenance contracts; installed hardware / software systems and upgrades; provided Help Desk support for 150 clients.

Short term contract in support of McKesson EMR rollout.

Us

This was a short term 10 week contract. Played a key role in the execution of a Windows 7 rollout, associated system lifecycle refresh and upgrade initiative spanning multiple locations. Evaluated and configured laptop and desktop systems and replaced outdated PCs with new machines as stipulated by lifecycle policies. Assisted users in all facets of the new operating system, including network connections, passwords and logons, and file maintenance. Developed and recommended a more efficient cable management system for one of the larger offices.

Camden, Nj, Us

Delivered energy, insight, expertise and organizational leadership required to coordinate technical services for 33 remote locations and 6,500 users. Installed / deployed new hardware & software, managed trouble calls for network, PC and laptop repairs and performed password resets via Active Directory both locally and remotely. Performed diagnostics, identified root cause of problems and implemented expedient solutions. Tracked service tickets and repaired / replaced equipment; controlled supply inventory. Submitted and collected reimbursements for all Dell warranty work.Managed Dell products as certified technician (DCSE); executed imaging and prepared all PCs for deployment; provided Help Desk support; utilized Remedy Ticket Tracking system.Help Desk, level 1, 2 & 3 support for over 6,500 users, including remote access, software installation and application repairNetwork troubleshooting, problem identification and resolutionAdvanced within months to handle Level 1, 2 and 3 network troubleshooting calls and hardware repairs, and promoted in 2008 to Field Technician servicing all medical center sites.

Lumberton, New Jersey, Us

Directed a team of technicians in delivery of quality helpdesk support to 500+ business customers and promoted sales of the firms branded services. Assessed needs of clients and prospects; defined project scope and calculated cost estimates. Scheduled client work, assigned and supervised staff, monitored progress and expenses. Processed invoices, managed billing and customer relationships.Helpdesk support for 500+ clients, level 1, 2 & 3Responded to client emergencies and consistently rendered top quality, Level 1, 2 & 3 support; mentored junior staff; generated sales leads and handled billing disputes.

Responsible for 24-hour On-Site warranty repair service for PC, server, printer and laptop products. On-site determination of additional diagnostic tools, parts, equipment, and time requirements. Requisitioned parts and tracked shipments. Followed up with customers; supplied clear answers and instructions.

Us

Help Desk support for clients including remote accessComputer assembly & configuration, printer installation, repair & maintenanceMade onsite calls to perform warranty work; configured enterprise software applications; upgraded, fixed and replaced Dell, IBM and HP PCs, laptops, servers and printers.POS system set-up, configuration & repair: Digital Dining, Aloha, Posi-Touch

Designed and set up POS networks, and created a database for Posi-Touch point-of-sale systems; trained users in-house and on site.Help Desk support for 100 clients, level 1, 2 & 3

Provided phone and onsite support to 100+ clients; resolved network connectivity issues; assembled, repaired and replaced hardware; installed and configured MS Windows systems.Computer assembly, hardware & software repair/replacement both in-house and on-site

Marlton, Nj, Us

Supported 70 employees in 6 offices; administered multi-server network; set up video conferences and presentations; maintained software and peripheral equipment.

Bachelor Of Science, Business, Management, Marketing, And Related Support Services

Diploma, Data Communication & Network Engineering

Education record