David Donnelly Email and Phone Number

Acting as the focal point of contact between the Global clients and the business, ensuring the timely resolution of all client issues, identifying commercial opportunities in order to support the growth in the business whilst minimising the potential for risk and financial loss in the inherent process.Coordinating the provision of high quality services to internal and external clients ensuring effective issue resolution and maintenance of an in-depth understanding of client expectations so that client satisfaction and service excellence can be continuously enhanced.Responding to all client queries and issues, ensuring that regular updates to both internal and external clients are provided, in order to facilitate confidence in the department and assist in its continued growth.Managing successful long term Client Relationships and acting as a brand ambassador for BNY Mellon whilst also coordinating internal operational Departments to deliver the best possible service for our global Client base.Skills in risk management, communication and delegation are essential to my current role as is having a positive attitude, strong team spirit and a being personable individual.

Managed all accounts payable and receivable for this well-established art house cinema.Performed standard bookkeeping procedures. Assisted in events held in the IFI such as Film Festivals and premieres.Responsible for rota management and hiring of new staff.Managed a staff of ten.Assisted in development of new employee training manuals.Trained new employees in computer software programs.Supervised all Box Office and Front of House staff, including monitoring daily performance, compliance with requirements for uniform, staff induction, training and motivation. I ensured all staff provided the best possible service to the IFI patrons. This position also required health and safety monitoring and crowd management for which I received a certificate in managing safely.

Tracked and obtained lost sums of money for Citigroup customers that had been lost in transit, paid in error etc.Assisted customers in balancing accounts.Ensured that clients were continually notified on the progress of each case.Ensured that Citigroups reputation was upheld by maintaining a professional relationship with clients.